NavToolReviews of navtool.com

I made a purchase online on the beloved eBay and then I called NavTool for support and they told me that I purchased a fake one, they said that they only sell original on their website. Then I was reading reviews and some people that complain about the product I read on this website hear that they purchased NavTool and couldn’t get support and in the reply NavTool said that they didn’t purchase the original one. So I also learned that the hard way that on eBay there a knock offs not original. Basically send the purchase back to the eBay seller and got one directly from navtool.com. Shipping was FedEx air for free. I was surprised that it arrives so fast and the FedEx airbox with the FedEx air tracking number, because they are in New York and I am in Cali and I thought it’s going to take Couple of weeks to get here but to my surprise two days later FedEx rang my bell. Product requires installation but it came with plug and play harnesses that I simply plugged in behind the glove box which was pretty much 30 minute install. So far it’s my third month using it, works as advertised I got it with free Apple CarPlay deal that they had on their website when I get into the car I don’t even have to take the phone out of my pocket. I got Google maps finally on the car screen instead of having the phone in my hand I’m able to control it with a factory touchscreen Just like in my buddies car that has CarPlay from factory. I have done some research and found out that CarPlay is actually only inside of my phone that’s why when I switch my phone from my work car to my personal car to a rental when I was on vacation and the experience is the same and all my apps that I have downloaded to my phone appear the same in the rental or in my car .

After reading many reviews online I have mixed feelings about this product, however the two previous brands that I have tried in my range rover required both of them to take apart my screen into little pieces and solder something inside. NavTool told me that the product is 100% plug-and-play so I gave it a shot since I really want to CarPlay and I wasn’t about to take my screen apart. I placed an order and got a few days later, here’s the few things that you should know first of all it was 100% plug and play is advertised, second thing is that we created a video call when needed help with the guy named Andy who works there. Basically the same Jolene by text message from Mod 1 click you’re connected by video. Product works amazing using factory touchscreen in my Range Rover and the main point is that I did not have to take apart my screen. Before ordering I called NavTool and asked why reviews are mixed on the website here on trust pilot, they told me that people do not follow installation recommendation. I ended up being one of the people that does not follow the instructions because I just throw them out as soon as I get the product thinking that it should just work and I can figure it out better than any man oh I guess cause I’m old-school. Not only that product is a plug in play but on top of that it’ Made in the USA And what I didn’t realize in the beginning that it comes with a lifetime warranty. I did some research found out that NavTool has been in business since 2002 so company that’s been in business for 20 years I trust their lifetime warranty. Well I’m very very happy about the product simply because all the other options required me to take the screen apart and this one does not

Do not trust this company. Your return window will close before you receive anything and when you finally get in touch with a human, the answer will be sorry, it’s too late to refund your money. Avoid these scammers! My next course after contacting the NY Attorney General will be small claims court. ***The remainder of this post is after Navtool replied to my above posted review. Since they decided to reply by posting my contact info, I’ll give anyone who is considering giving money to this company the details they want to distort. *** I’m response to Navtool’s blatant attempt to be petty and post my contact info, that should tell anyone what they need to know about this company. I only wish their customer service were as fast as their response to my honest, extremely poor experience with them. I bought this unit in November of last year as a Christmas present for my son. I didn’t try and install it until after Christmas as a result. After several attempts to successfully install it and get it to work by myself, I then started contacting Navtool’s “customer service”. Every way to contact them directs you to a text or messenger based reply, which isn’t helpful when you need love tech support. I did finally manage to get in touch with a real life person that had technical knowledge and they even did a video chat with me to try and get it working. After several further attempts to get it working, without success, I was told to request an RMA for a refund, which is better than just being out the money for sure. Unfortunately, the person who would actually provide a refund refused to do so hiding behind a very small refund window. I put the part of my initial review about the refund window closing before you could even try it based on what I’ve since found online from others (easy google search will show this) to try and warn others. While I failed to see the tiny return window when ordering, rather focusing on the seemingly false “lifetime guarantee” that’s plastered all over the website, it would seem to me to be a fair business practice to honor a full refund when the product that is very plainly listed to be compatible with my 2013 Jeep Wrangler is in fact incompatible. Even if I had tried to install it the day it showed up, I contend with the amount of time between my many attempts to get technical support and the end result of being told they don’t know why it won’t work and there was nothing more they could do would have been outside of the return window all the same. Net result is I gave them money, they sold me a product that was not able to do what they advertise it to do, they refuse to issue a refund and also refused to reply to the NY State’s Attorney General’s office, who suggest I take them to small claims court. 22-028374-M1 Griffin re NavTool Re: Our File Number: 22-028374-M1 Subject: NavTool, Inc Dear Doug Griffin: We have presented your complaint to the company. Despite our repeated efforts, they have failed to respond. Unfortunately, we cannot assist you further. When the company refuses to cooperate, your only recourse is in court. I regret that our efforts have not led to a resolution of your complaint. We will keep it on file in the event a pattern of complaints concerning this business develops. ***name redacted due to Trustpilot.com’s privacy policy*** NYS Office of the Attorney General Consumer Frauds and Protection Bureau 28 Liberty Street New York, NY 10005 *****newest update**** ***After posting my contact info, I replied with my above post. I then received a request from navtool via trustpilot to remove the case number and the NY AG office’s contact info saying I posted personal information. So apparently it’s ok with them to post my contact info but it’s not ok for me to post my complaint number when I filed a complaint against them or the AG’s info. Again, this should tell you everything you need to know about this sham of a company. Navtool obviously knows how to get in touch with me since they posted my contact info and I’ll be happy to reply back here and let everyone know if they choose to do the right thing and refund my money. *** ***Update January 27,2023**** From out of nowhere, Navtool replied to my post from months ago stating I purchased this from a 3rd party, which is 100% untrue. I bought this directly from Navtool and if you’ve gotten this far, you already know the rest of the story. Unbelievable. I have since bought a replacement head unit for my Jeep since this product obviously wasn’t going to ever work as advertised and I have resigned myself to have been scammed from Navtool. Buyer beware is all I can say at this point. Just sad really. Do yourself a favor and buy from a legitimate company and avoid these dishonest folks.

Originally I wanted to change the radio in the car, however nobody was able to do it. After a Google search I found NavTool. Digging in time figure out what exactly I will need to buy I’ve learned that it’s sold is a complete kit so it’s all parts in the box once you receive it. Purchase online and thank you FedEx he lost it. Right away they shipped me another one. All in all I got it five days later. Customer Service gets a 10 out of 10. Once I received the product for my range rover I went ahead with installation. Went to their support website and Got the manual which is super easy follow along. In the end I have wireless Apple CarPlay in my car it also supports Wireless Android Auto I was able to add front and rear cameras because my car does not have any cameras plus I’m using HDMI input for my iPad. Overall great product amazing customer support highly recommend it.

Navtool fast shipping ia very impressive, I’ll be honest im kind of biased because I truly love the product. Navtool gives me apple CarPlay and my wife can use Android auto, yea don’t ask she loves her Android. I’m really not sure what people are complaining about. I placed and order midway and FedEx delivered it Wednesday. Andy from tech support was beyond amazing, don’t take my work for it call and ask for Andy. Installation is extremely simple it’s all plug and play. I was done in one hour.

If you’re reading this review hopefully I’m saving you time and money and you don’t repeat my mistakes. I have wasted time trying to get other brands to work in my vehicle, I’ve tried three enough to competitors and they all have the same problem they did not work. I was trying to save couple of dollars and get something that cheap and use my CarPlay., Well unfortunately I learned that it doesn’t exist. Basically two out of three companies sent me exactly the same product with a different sticker on top it was ridiculous. Later on in my research I’ve learned that they basically bring the stuff from overseas and put labels with their company names on top of it but it’s all the same garbage. So with NavTool I finally decided to spend the money and get it. I was surprised when I arrived I didn’t realize that it was made in the USA and came with a lifetime warranty so that’s a big one. Installation was a breeze and it actually worked as soon as I installed it as it comes with detailed manuals that are easy to follow for somebody who is a do it yourself like myself.

Wake me up I am dreaming about the CarPlay in my car, wake me up I am dreaming about CarPlay in my car. Actually I am not dreaming. I had a dream to add CarPlay to my car and everybody was telling me that I have to change the radio but there is no way to change the radio in my car. So when I give up going to professionals I decided to the research myself, apparently I didn’t have to go far with my research my cousin actually had already one in his car for a year. I always thought that his CarPlay was installed at the factory I didn’t realize that it was CarPlay from NavTool. Long story short I have CarPlay for a couple of months in my car and couple of months of joy in my life.

I was a little bit skeptical because a lot of mixed reviews online, I decided to go to Best Buy to see what they have for my car to add Apple CarPlay. To my surprise Best Buy installation technician I recommended me to get NavTool for my vehicle. Basically long story short Best Buy told me that if I was to buy directly they will install it for me, apparently Best Buy installs products that they don’t even sell. So I scheduled my installation got my NavTool on order. My appointment was scheduled a couple weeks out so there was plenty of time for me to get the interface, I got the interface in the mail via FedEx and took it to Best Buy on the installation date. Three hours later and $150 was the deal. Now I have Apple CarPlay in my vehicle That to my surprise works identical to what my friends vehicle have that have factory installed CarPlay. I thought it was going to be something different but as much as I was explained by Bas by technician dad CarPlay is the CarPlay is a CarPlay it doesn’t matter whether it’s factory installed or from NavTool or from Sony. I honestly can’t even tell that my car never had CarPlay, nothing new was added to the car I control it using my touchscreen it’s like it was always there. Best money I ever spent on the car upgrade