NavToolReviews of navtool.com

Apple CarPlay on my factory screen, amazing that I thought that only new cars have Apple CarPlay. My dealer was assuring me that I need to trade in my car to have Apple CarPlay and android auto. I feel like people live on a different planet. Simple Google search revealed this company called NavTool. I went online and checked out their YouTube videos and place an order. I have arrived to my NYC home in three days. Few things to note product is made in the USA. Amazing warrantee that is not one not two years not 10 years but lifetime. Many great products available for accessories such as adding front and side cameras. Installation is 100% plug and play so basically if you are a little handy like myself you should have zero problems installing it. I was doing installation late at night after work and I was amazed that I was able to reach their support and they provided me help and I was able to send a video through their website to show them to travel I was having and they gave me the settings I need it within five minutes truly amazing when you do installation at midnight. The only thing now that I want to add is a Roku or fire stick to watch my favorite shows while I wait for my wife to do her nails.

Awful experience with this company. Trying to install a video interface from 2018, which came with zero documentation in the box. No problem, I’ll just check online. Hmm, same thing, no manuals. Ok… let’s call customer service or tech support. Nope, phone # just hangs up. Weird, well last but not least let’s try messaging their “support agents”. Got a reply with a link to a YouTube video, which was helpful except for the fact that when I hooked up the interface, it gave out a few puffs of smoke and smelled like an electrical fire. Oops. Maybe time for an RMA? Nope, because their website is broken (RMA form goes to a broken TypeForm) and chat support doesn’t care. I’m not surprised to see such awful ratings when comparable products are available at half the cost on AliExpress with better documentation to boot. Hopefully this review saves someone from wasting their money on a useless product from a joke of a business.

I was browsing through the web looking for screen mirroring for my 2017 Cadillac ATS, during my search I found navtool, I’ve never heard of them before & so I did my due diligence on this company, I found a ton of bad reviews HOWEVER, I chose to take a chance because from what I read about the product itself, all of it made sense to me, I’m kind of tech savvy, not too much but I understand things, I ordered the navtool interface that is Apple CarPlay READY because my car already has CarPlay, ready means it’s prepped for the CarPlay module along with android auto, this interface has 360 camera input meaning front, rear , left , right & rear, I feel the need to clarify to the fullest because it looks like people order products without knowing anything about the product, then blame the company for it not working properly due to misuse, this also has wireless mirroring meaning your iPhone/android could be mirrored to the screen, not to be confused with CarPlay. I can attest to this module being 100% plug & play at stated in YouTube videos & is a quick install once you gain access to the car modules. It does not come with paper instructions HOWEVER, the owner made it easier & provided videos elaborating everything, I texted him with questions & then immediately found the answers in the videos. I would definitely buy products from navtool & I’d give this module more than 5 stars if I could!

First let me tell you about the product ordering, I have order it from their website very simple. If you want to have the Interface order on their website you can ask them for a coupon code, if they cannot give you want you can search one online. I was able to locate one that is 15% off, which is a pretty nice coupon because it takes almost $80 of your purchase. They used to have some percent coupon all over, but I was able to locate one that is 15% Now when it comes to shipping if you choose their free math that it gets shipped via FedEx make sure your FedEx. So just this way you know what to expect. However I do like FedEx because they deliver pretty fast and they are always on time. Unlike other companies who deliver whenever they feel like delivering packages and it’s not even guaranteed they will deliver it. So FedEx is pretty good. When you receive a package and you open it you will find that the interface has a QR code you can scan the QR code to get fast contact with them. It’s a special QR code that allows you to contact them pretty fast and skip the wait. Another thing that is amazing about scanning the QR code as I was not sure about a few things and it allows you to send a video to them and figure out if the question you have in fact is a legitimate question or it’s just because I had no previous experience installing it. So my vehicle is 2017 without navigation. Regardless of that the vehicle is still equipped with a factory joystick basically I looked at 2019 that my friend has and compared to this one it is absolutely identical when you add Apple CarPlay/android auto supplied by Navtool. The way I am using this is the following, I have my personal iPhone, then my job provides me with an android and sometimes they send me directions on where I need to go to my android device so I’m able to plug-in either one to my car and automatically it will show me either Apple CarPlay or android auto. The interface is also equipped with HDMI port because from time to time I have to wait around between the jobs so I have connected Apple TV through the HDMI port. However the problem with Apple TV is that it has to have a power outlet, so I had to go out and purchase a power converter for my vehicle and that power converter is a little noisy. Now I am planning to purchase Amazon fire stick and use it because it only requires USB power. For Internet I am simply using the Internet hotspot on my phone. Or sometimes I was pulling into the parking lot in front of Starbucks and use their Wi-Fi. Just make sure you find parking close to the entrance. Product installation was pretty simple they provide you with a YouTube video. That YouTube video is a follow along video basically I was watching the video pausing the video doing what is shown in the video as I never installed anything into it this car before but I am considering myself to be pretty handy. Installation is fairly simple I do recommend testing everything before you put the vehicle back together. I forgot to put an HDMI cable so I had to take it apart again. So do yourself a favor and check everything before you close the car up, that also remember to put all the connectors back in place I forgot to reply to one of the connectors so I had to take it apart to replug it. Apple CarPlay and android auto basically works as expected on the factory staff of the car using factory joystick if you compare your used car like mine with out factory CarPlay with a car that has factory CarPlay it’s absolutely identical. As I have learned that Apple CarPlay and android auto the entire software runs only inside your smart phone. What I personally like about this is that the product is made in the USA end it comes with a lifetime warranty. Also it was recommended by my Acura dealership as the only product that is apparently allowed to be sold in the dealerships around the country. So that gave me confidence that if dealership install it and they tried the products I am also going to trust it. I’ve been using the product for almost 2 months and at this time there are no complaints or issues whatsoever. My friends that have seen it think it was factory installed because everything is hidden behind the radio out of sight a new plug in your phone basically as if it was factory.

Don't buy from this worthless company. If there's any problem, bad response and most of the time they don't communicate at all. I'm waiting for already half a year and still no respons/action/solution after appr. 30 e-mails. Support is a real disaster. Leave it and spend your money elsewhere! Below they placed a comment and they LIED! I purchased it directly from them. They simply don't respond most of the times and even when they respond it is very slow or with worthless information: "we are working on it"...

Amazing fast shipping. Places my order Monday received it on Wednesday. I couldn’t install it till Late Friday night and was surprised that Support was available to support. Product is made in the USA. My order also came with a free lifetime warranty. If you’re looking for a coupon or discount they have them available. At the end of the day my 2015 on Acura TLX now has an Apple CarPlay and works basically identical to what I have seen in a 2020 cars. It is truly amazing to have this upgrade to my car. If you are running into any problems during installation, you simply scan a barcode on the interface and you get access to tech-support team. We have both in our family iPhone and android, As always Apple is just pretty, android is very regular. Device is also equipped with HDMI, so we were able to connect Apple TV device to the Navtool, it’s pretty cool to have it. We also have installed front camera. full parallel parking

I have purchase the vantool for my Mercedes S550 2007 on February and there was problem with Device and after week i ask for refund thy told me we do exchange only and from February till today june i have been contact them thy Igoner me and said wait for email ,Bad customer service Never trust them ,and i have all msg approve that thy didnt want to exchange ro retun and i have been charge $412 thru Citi Bank and this is the order #14097725 2/27/2021 8:38pm NAVMBS4.0-APPLE-CARPLAY+MBSLV 1 $412.49 MERCEDES BENZ S-CLASS 2007-2009 VIDEO INTERFACE with apple carplay and alose if u guys want i have all the conversion i can provide them This is the website navtool.com/ So its from navitol website

I purchased a video in motion interface early in 2020. Installed it in my car and the automatic reverse did not function. Support is very bad. Covid Hit and gave them a break as no one was working. I was told in the Summer of 2020 that a ticket has been opened. I keep trying to call, text or email every few weeks hoping for an update. I do not get replies and have not gotten an answer to date. I asked for refund and have been ignored. Take a look at all the negative reviews. They are all verified. I provided chat logs to Trust Pilot who reviewed the content and verified. If you look at all the negative reviews they will just copy and paste the same reply to negative reviews. Reach out to me if you want further proof. Spend the money on a reputable company.