Rystad E.
Very good support
I noticed in many bookings price discrapancies. We experience many problems with missing invoices from the profiles. Takes many days from the finace department to provide us the missing invoices. The support team through the phone is extremely helpful.
Response from NavanNov 5, 2024
Thank you for taking the time to share your experience with us, Maria. We’re glad to hear our support team has been extremely helpful over the phone. Regarding pricing differences, Navan connects to as many providers as possible to provide competitive prices while ensuring the user experience remains consistent and meets business travelers’ expectations. Price discrepancies can sometimes happen depending on factors like what is being booked, the website it’s being compared to, or even a company’s travel policy. In those situations, our teams are always happy to investigate and help understand what could be behind the differences. Additionally, Navan invoices do appear on users’ itineraries, although they may sometimes take a bit longer to display than anticipated. If you require any more information, please reach out to [email protected]. Safe travels!