NavanReviews of navan.com

Joe was able to get my query squared away in record time! He was thorough, professional, and downright pleasant to interact with. As an admin for the platform, I could not be more pleased with how intuitive Navan is to navigate.

Works well, it's reliable and automatically organizes my business trips.

Signed up and opened an account and had booked a Hotel and then my account is suspended. That in itself isn't that bad if they actually responded to emails asking why it was suspended. It really stinks of a scam as they had conveniently got my credit card details before they suspended my account. AVOID

I'm absolutely disgusted with navan.com and feel compelled to warn others about their terrible service. I had been using their platform for almost a year, booked hotels and flights, I had around $100 in credits that I was hoping to use for future reservations. During my last attempt to make a reservation, my account was suddenly suspended without any explanation whatsoever. I was in the middle of booking and had no idea what I had done wrong. The lack of communication from their end was beyond frustrating, especially since I had credits that were essentially rendered useless. I immediately tried to reach out for help through their support email, but guess what? I never received a reply. Days went by with no response, and my attempts to resolve the issue through email fell on deaf ears. I turned to their Facebook and tried their support page. Again, nothing. Their social media team seems just as unresponsive as their email support. It's like they don't care about their customers at all. Most of their hotel options are ridiculously overpriced, yet I kept using them because of the credit benefits and discounts. However, their reservation system is so overly complicated that it feels like a chore every time you try to book something. It's as if they designed it to confuse users rather than help them.

Navan is the worst. They consistently use dynamic pricing and raised the price of a flight that I was looking at by $80 within a 30 minute time window. This happens every time! Their non-refundable trip fees are a joke too; I had to cancel a flight and had no choice to rebook with them because my company uses them.

I wish my company hadn't switched to Navan. Expense intake is terrible. Every click of a button makes you wait for a few seconds. Fields are not intuitive. French translations are bad. Auto detection from receipt takes a long time and is often wrong. UI is not explicit as to what field is missing (violet border on an all violet app, that's far from intuitive / visible). Fiscal country is often impossible to edit once you used the receipt detection (and it's often incorrect so that's pretty problematic). The fiscal part is pretty unintelligible for the layman (what is auto-liquidation? multiple tax fields? not automatically filled).

I have been an Exec Asst for 15 years and Ive used a multitude of platforms for travel. When I tell you this platform is HANDS DOWN the best Ive used, I mean it. It is quite intuitive, so easy to manage (especially when you have lots of travelers or in my case, juggling multiple clients with multiple employees!), great UX, great UI and when and if you have an issue, their customer service is available by chat 24/7 and they do the heavy lifting to fix or find alternative travel options. I could not be happier with their portal :)

We’ve been using Navan for our business bookings, and it’s been a fantastic experience overall. The platform is incredibly user-friendly, making it easy to manage all of our travel arrangements in one place. The integration of flights, hotels, and rental cars is seamless, saving us both time and effort when coordinating trips for our team. However, as a third-party booking site, we've found that most of the time, rewards points for flights and hotels aren't registered or added to our accounts. It would be incredibly helpful if Navan could allow us to collect these rewards for all our bookings. Additionally, it would be great if Navan rewards could be applied not only to hotel stays but also towards flights or rental cars, giving us more flexibility in how we use them. Overall, Navan has been a reliable tool for our business travel, and we look forward to seeing these improvements in the future!