Joy L.
Poor warranty service
The charging cable looks good and works well for a limited period of time. I have had 2 charging cables. Within a year’s time, the lighting connector from the cable broke off in my phone. The first time, I contacted Native Union customer service. I did not have my original receipt or serial number but I had registered the cable on their website. After several emails, they reluctantly gave me a “courtesy replacement.” A year later, the lightning connector from the replacement charging canle broke in my phone. This time they refused to replace the charging cable because I had already received a “courtesy replacement “. I guess a lifetime warranty means a one time replacement.
Response from Native UnionAug 3, 2021
Dear Joy, Thank you for your review. Looking at the historic email communication you have had with our cs agents and as per your message in your review there was an agreement for a one time " Courtesy replacement " and hence without you being able to provide all the information earlier we still went forward with offering you a replacement. If you are still interested to purchase a cable, we are more than happy to send you a 30% discount coupon code for your next purchase. Please feel free to reply back on one of the earlier emails or write to us on [email protected] for further assistance. Thank you Regards, Native Union Support Team