National Geographic MagazineReviews of nationalgeographic.com

Great customer support! I had an issue with the delivery of the DNA spitting tube and they (Nat. Geographic+Helix) were able to help me right away. Greatly appreciated!

It's beyond pathetic that a global magazine with such wonderful content can be so appallingly managed in terms of the subscriptions. I tried to buy a subscription for my niece who lives in the US as a Christmas present in December 2016. It's now 11th April and I've had to call them 6 times, sent 7 emails, given my payment details 4 times and still they refuse to even respond to a single email. Far and away the most astonishingly poor customer service I've ever encountered

I watched YouTube and saw The story of God and I needed the complete collection. I found it on National Geographic online shop. So trustworthy. Loved it

I have been a subscriber to National Geographic magazine since 2015. I got uninterrupted print magazine for 12 months. I stopped getting new NG magazines from December 2016. I spoke to a representative and he said the magazine stopped as I did not make a payment. Thinking that I did not, I again subscribed to NG Magazine in March 2017. But again when I was going through my statements for December 2016, I noticed that I did make a payment to NG. I called up National Geographic customer representative , she was first of all rude and asked me to get the bank to fax the payment details to NG. I asked her if I could send the Dec-2016 statement which has the payment details to NG, she said "No" and accused me of repeatedly asking the same question. I talked to the bank and after initial rejection they accepted to send the statement faxed to National Geographic. After couple of days, I quoted the incident number and wrote an e-mail to the customer representative and he said I need to e-mail the Dec 2016 statement with the NG payment detail as an attachment and promised me that this would be taken care. Now each time I ask about the status of the e-mail stating the incident number a new system generated incident number is created. Each incident number promising to address the issue at earliest but never hearing back from any one. Today I again received another e-mail from the customer representative asking the bank to fax the payment details made to NG. My money is lost and the attitude of National Geographic customer service is bad.

I have ordered the genographic DNA kit via the Website, adressing the shipping option outside of the Americas. Everything went well, I have received the DNA kit and have also returned it by now for analyses. Suddenly UPS sends me an invoice that the postage paid by National Geograhy (NGP) was too little. UPS Memphis weighted the package 1.8kg and UPS Copenhagen weighted the package 2.3kg. I called the NGP customer service and I explained them that they paid for little postage for the package to their carrier (UPS) and asked why the customer is being charged for that? The customer service was "helpful" in saying that I, as the customer, have to talk to UPS and solve the problem myself. How can that be the customers fault when NGP pays for little postage for their packages towards UPS? I will amend the outcome when it have talked to UPS Copenhagen next week during opening hours. To be continued..... ----------------------- As promised hereby the outcome after the call with UPS Copenhagen. In order to make a long story short could UPS Copenhagen tell me that the invoice isn't solely about insufficient postage but also because customs hasn't been paid for the package. This should have happened by the sender as I also declared the destination during the checkout process on NGPs homepage. After a final call to NGP customer service who has stated that there has not happened a wrongdoing from there side will I not use a single more minute on this issue but only want to highlight to those customer who intends to order something from NGP to be send outside the USA that you better be careful.

Although there are some interesting articles, it seems to have fallen in standard with less and less geographic content instead talking more about sociological topics that frankly are not what the point of my subscription was. Not to mention the shed load of junk mail you get with it!

I innocently clicked a link to get a great price on a subscription. Instead of the great price, I was charged the regular price. I was then told to sign up again in a particular way to get the great price. Instead, I was charged again (which I'd been assured wouldn't happen). So instead of a great price, I paid double the price. Now I'm trying to cancel before auto-renew occurs. I tried calling, but the phone number only connected me to myself (I could hear the sounds in the room amplified over my phone). I find I can't type any actual words to Customer Service, I can only check a box and press "enter." I received an auto-reply assigning an "incident number" and saying "Your message will be forwarded to a representative as soon as possible for review." NO ONE NEEDS TO REVIEW IT, they just need to cancel the subscription!! My new hobby is warning the public to stay away from National Geographic subscriptions.

I did subscribe 10 issues of Nat-Geo Kids to children of some friends. Googling it brought me to a English - most likely American - page. I choose the gift subscription. Price $ 10 and additional $ 5 because the receiver of the mag was resident in Denmark. The first surprise was, that after entering my VISA number and other info and paid. No receipt. Now, I am European and used to be treated properly when using my CC on net and therefore I thought of being hustled on a copy-page. No, I was not: After some days I can see on my bank account that I have been charged for the double, $ 29.95. No problem ( I thought ). A big serious magazine, they will correct this "error". Since I never received an receipt, I did not have an idea whom I should mail. Nat-Geo has quite some offices, both in Europe and US. Contacting the representation in Denmark I got some mail addies, "try this in Holland, if you have paid with your VISA it is them". No, it was not. "You got to contact the relevant department" was the message (+ a mile of promotional material to scroll in the mail). The next was the UK dept. With the same result. When re-contacting them and asking WHERE the "relevant department" was placed in I just received repeated "You got to contact the relevant department". Reading the promotional spam attached in the mail told me though that Nat-Geo´s superior customer service was focusing in the slightest complaints of the clients. (LOL...) I was corresponding in vain with a department or two who eitther refused me or told they could not find my data, but finally: I was there! A office dealing with the gift subscriptions of National Geographic Kids was placed in US, Texas if I remember correct (and if it has any relevance). This war against the windmills had become a principal one and I was feeling I won... They could both identify me and had the goodness of asking what my problem was (it was naturally explained in my mail, but what.. ;-) even a superior customer service can forget such details ;-) The final reply was though a refusion: "10 paper issues of Nat-Geo Kids costs $ 29.95 when delivered outside US". Well, I was originally charged $ 5 extra because the magazine should be delivered to a Danish address. The site never ever told about the additional doubling up the price. Naturally, I can not approve this because the I have no idea of the exact page, I subscribed the magazine, in US the firms survive obviously not informing a paying customer who exactly received the payment, how much it was and why the price was doubled up without asking me. I was clicking the "PAY NOW" for $ 15. Ergo, I was refused the return of $ 14.95 I never ever agreed ! Now, I could have used the charge-back of the whole amount but since I had promised the kids of my friends the magazine, I did not cancel the payment. After all, question of $ 14.95 extra payment is for the most of us a principal matter, no one gets ruined of it. I buy practically everything trough the net and I am used to be treated with honestly and when having problems, with serious and respectful maner. This could Nat-Geo not manage, they did not even bother to explain why, forget all of returning the extra fee (?) I paid. The magazine, both Kids and adults version is great . Their customer service is lousy. The marketing (in this case) was IMHO fraud like and I warn folk not to subscribe - at least not trough the (obviously) American web-site. Disappointed customer - # 4424679605 from Denmark