National Geographic MagazineNational Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
National Geographic Magazine (nationalgeographic.com) has 440 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Books & Magazines · Washington, District of Columbia
Great
Books & Magazines · Washington, District of Columbia
Great
Books & Magazines · Washington, District of Columbia
Great
Books & Magazines · Washington, District of Columbia
Bad
440 approved reviews, newest moderated first
Margaret Gallagher O.
Quick turnaround with resolution! I had the wrong city listed for a new gift subscription to National Geographic. I had a very quick response and correction. I am very confident this magazine will be delivered timely and accurately!
Elena L.
Valoro muy negativamente la suscripción digital, da muchos problemas en las tablets, actualizan constantemente el sistema y de repente te quedas sin poder entrar y no te dan ninguna solución. Experiencia pésima, tirar el dinero.
Response from National Geographic MagazineApr 2, 2026
Hi Elena, Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced with your digital subscription on your tablet and we definitely want to help resolve this for you. To better assist you, could you please provide more details about the issue you’re experiencing? Specifically, any error messages you’ve received or steps where you’re getting locked out will help us investigate further. In the meantime, our Customer Service team is ready to assist you directly. Please contact them at [email protected] so we can work together to get you back to enjoying your subscription without further trouble. Thank you for being a valued subscriber! Sincerely, National Geographic Customer Service Team
Filip K.
I had a great overall experience. I really did not experience any problems, be it with subscribing or changing the delivery address (which I often do).
Roberto L.
Perfect and timely feedback. NG understood my situation and reacted immediate and proactively.
Jaime Groes-Reinders F.
When I moved 3 years ago I send a change of address 3 months before moving. It took 6 months before my new address was in the system. During these 6 months I did not receive any magazines. Beginning of this year I had to call again since had not received any magazines. This happened due to the fact I did not receive the letter requesting if I would like to continue my subscription (why would I not want to?). I called and excuses were made, situation will be resolved. Regrettably this will take 4 months and I will not be receiving any magazines. Very dissatisfied with this level of customer service.
Response from National Geographic MagazineMar 23, 2026
Dear Jaime, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience and frustration you have experienced with your magazine subscription and your recent interaction with our customer service team. We understand how important it is for your magazines to arrive on time, especially after you took all the right steps to update your address well in advance. Waiting six months for your address change to be processed is unacceptable, and we deeply regret the disruption this caused to your subscription. We are also sorry this caused you to not receive the renewal letter for your magazine as a result of the address change. Please be assured that your feedback has been shared with our team to prevent similar issues from occurring in the future. We are committed to making this right for you and our customer service team is reaching out to you directly to resolve the missed issues and confirm your change of address. If you need anything further from us, do not hesitate to reach out to us at [email protected]
John A.
I place a gift order 8 weeks ago for a children’s subscription. In 3 separate phone calls with customer service I was told it had been delivered March 5th which it had not, then I was told it is due to be delivered tomorrow March 17th, then I was told it was delivered March 5th which again it was not. When I asked what proof they had for delivery they could not provide any. During one phone call I was disconnected. I finally spoke to a supervisor and she said another copy of the March/April edition will be mailed and delivered in 2 weeks from now. National Geographic is a good organization but their subscription and customer service departments are not.
Response from National Geographic MagazineMar 17, 2026
Dear John, Thank you for reaching out and sharing your concerns. We are very sorry to hear that your gift recipient has not received their Mar/Apr issue after you placed the order on Jan 21, 2026. Our system is showing your gift recipient was due to start with the Mar/Apr issue which arrived in homes the week of February 17th. We recently sent an address verification letter to your gift recipient’s mailing address to ensure there were no delivery issues. Our customer service team has arranged replacement of the issue which should be arriving soon. I have also gone ahead and extended the subscription by an extra issue for your gift recipient to enjoy. If you have any additional questions or need further assistance, please let us know at [email protected] or give us a call at 1-800-647-5463.
Kunde
My subscription got into the status of "cancelled" because I didn't receive NGS' request to confirm my address. When I realised this (after not having received my issues) customer service was very responsive and helpful to reestablish my subscription and to organise the missing magazines for me.
Valerie A.
I have taken out a subscription after many years.It is not what it used to be.The quality of the print is very, very poor.I thought I was suffering fom poor eyesight.
Response from National Geographic MagazineMar 4, 2026
Dear Valerie Ann, Thank you for taking the time to share your feedback with us. We truly value hearing from our readers, and we’re sorry to hear that you’ve been disappointed with the print quality in our recent magazine issues. Please know that we adhere to strict printing specifications and guidelines with our printer to ensure the best possible quality. We have set standards for type size and contrast to make sure our stories are clear and legible for all of our readers. Our team regularly reviews and updates these standards to ensure we’re meeting our commitment to readability and quality. Your comments are important to us, and we will be sure to review your feedback. If you wish to send specific issue or page information, please send to [email protected]. Thank you again for your input, and for being a valued reader. Sincerely, National Geographic Customer Service