Namco PoolsReviews of namcopool.com

I received my order in a timely bases

I ordered a pool back on 4/19/21 which was in stock and to be delivered 5/14/21, as of today (6/7/21) still have no date for delivery. Also noticed that when I purchased they never took off the discount. When you call customer service they will send you to voicemail and not return your call. I found if you hang up and call back you have a better chance to talk to someone. Not a great experience!!!! Update 6/21/2021 Got a reply on 6/18 from customer service asking me to email my contact info & order # to customer service, but the email came back undeliverable; "saying they only accept emails from people in its organization". Tried to call but got sent directly to vm, lol SURPRISE! Update 7/8/21 Was told on 6/24 that the warehouse was going to call me between 6/30 thru 7/7 to set up delivery. NO CALL! Talked to customer service today and delivery is now scheduled between 7/14 thru 7/20. I am absolutely beyond frustrated with Namco Pools!! Update 7/15 CANCELED POOL!!!! Was told they still can't give me a delivery date, maybe pushed out to first week in August. Worst experience ever! What a waste of time!

I could not reset my password to log. The captcha was very hard to read and I couldn't do it so I ordered as a guest when I already have an account.

Had what I wanted in stock

TERRIBLE customer service. I have called multiple times to get issues regarding my pool resolved. Every time a person would say "I'll find out for you and call you by the end of the day." Guess what?!?! NO ONE EVER CALLS YOU BACK. They sent me the chlorinator that comes with the accessory package I purchased, with no cartridges for the chlorinator. There is NO instructions of how to set any of this stuff up. I have leaks everywhere from the fittings that came with the pool. I would love to get replacement parts, but NO ONE calls me back. I talked to Karen 2 weeks ago, and she still hasn't called me back. BUY ANYWHERE BUT NAMCO. You are only a number and a dollar sign to them

If I could give no stars I would. Namco is the absolute worst pool company to deal with. The most unprofessional managers. We bought a pool feb 2020, pre covid. A resin footing broke. We contacted them to PURCHASE a new part. Every time we cal they are rude, hang up or say they will call us back. This is the Albany NY store and also the customer service for the whole company. Spend a little extra and go some where else!

Quick, but need to provide more details on parts required to get effective solar reel system.

I was sent the wrong parts for my pool and it has now been a month since it was installed. I had to call multiple different stores before I was directed to corporate. I called every day multiple times a day and was told by every rep they would call me back before the end of the day or would receive an email with an update whether it be good or bad. Never once did a rep get back to me and I had to fight tooth and nail to hear anything. The parts will be here the 2nd week of June or so they say. I have 0 faith and would not recommend Namco to anyone ever. What a terrible experience. I have an unfinished unsafe pool and have had it for over a month, all while being dicked around by corporate. What a joke