Namco PoolsReviews of namcopool.com

So I purchased the synergy 18x33 pool from Namco in the fall of 2020 for a spring 2021 install. Due to Covid we were afraid we wouldn’t get the pool installed in time for 2021 . Had no issues at all. Purchased from the Manchester Ct. store. Conner was a pleasure to deal with. They called me in March 2021 that the pool was ready for delivery but I was under another project and asked for an April delivery. No problem. Pool was delivered with no issues. No broken parts no missing parts. Now this is where it went south. Namco only has 1 qualified pool installer in the area of NY where I live. They should have additional resources, not just one. This company were only interested in getting in and out. They scratched several of my pool products . No regard for the customer. I would absolutely recommend Namco and the Synergy pool but the install team was terrible and would never use them again.

I ordered chlorine in your Danbury store on a Monday, for a pickup on a Thursday. Now Danbury is atleast 30/40 min away. The other store in rocky hill same distance and time. Well long story short I got an email saying my order would be ready for 11am. So I drove down there to find out that it wasn’t ready. So they tell me I have to come back another day. No apologies, just an “I don’t know how or why you were able to” I was not driving another 2 hours in a day. Then they say I can go to Southington. NOW WHY COULDNT I GO TO SOUTHINGTON IN THE FIRST PLACE?? Anyways now instead of 40 each way I have to drive 20. Awful service wasting days driving and no compensation for a awful mistake on your part. Almost 2 hours 1 day and almost another hour the next time. By the way I emailed them twice and one email said sorry nothing we can do. Another email weeks after never get a response

I just needed a bad of filter sand so I go to the website and it says I can do a curbside pick-up in 2 days. I ordered the bag and gave my credit card and waited 2 days. I expected to get an email saying that my order was ready but didn't hear anything. I emailed customer service to ask if the order was ready or not. When I got no response from them I called the Salem NH store to get an update. The girl said "I don't know about your invoice or order number but we have plenty of bags of filter sand in stock if you want to come in to pick one up." Why was I put through this when the website could have told me originally that there were 50 bags of sand in stock and not have me assume they had to ship one to the store in 2 days for a special curbside pick-up?

As described. Quick delivery

recently ordered 15 x 30 oval solar pool cover, paperwork said it was oval but after opening box found it was rectangular. I can trim it to fit but attention to detail was missed.

Terrible experience. We ordered our pool in May. Pool was installed and had a leak. We were offered a patch kit until we threatened a lawsuit or to call the local news. We finally got a new liner installed in September. Could not use the pool all summer. The steps we ordered came in September. We had to pay a second time fora truck of water. We paid full price for a pool that went on clearance in the fall. Terrible customer service and was an expensive pool. Would never do business with them again.

These pools SUCK!!!!!!!!!!!!! bucket of rust.... had to replace so many parts from the start...STAY AWAY FROM THESE POOLS... CUSTOMER SERVICE SUCK

one star cuz you allowed me to order. one star cuz you took my money for that order.