Raymond K.
not pleased
It would have been nice to have a shutoff switch on the motor. I've dealt a lot Namco over years, but this is the one time not totally satisfied.

Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Raymond K.
It would have been nice to have a shutoff switch on the motor. I've dealt a lot Namco over years, but this is the one time not totally satisfied.
Michelle S.
I don’t you should charge shipping on orders over $100.00.
Robin M.
Couldn’t get my discount code to process 😒
Response from Namco PoolsSep 6, 2022
We're sorry for the inconvenience! We are currently working on fixing the code and will reach out when we have resolved the issue so that you can use your discount!
Bonnie H.
Ordered pool, received email that only showed order # and invoice # nothing else. Since then no communication-nothing to say working on your order, approximately when we can expect it to ship ect I will update this with saying Marc from Namco is the absolute best! He contacted me back when he said he would. He did everything he could to make us satisfied and he did. So if his boss can get this I would appreciate it, he deserves accolades for his dedication to the customer! Thank you Marc, your the best
Response from Namco PoolsAug 8, 2022
Thank you for reaching out Bonnie. Customer Service has reached out to help with your purchase. Please let us know if you have any other questions or concerns. Thank you!
One happy M.
This ladder was not made as well as our former ladder from Namco
Lynn D.
Ordering and customer service were fine. I was somewhat disappointed that I had to pay shipping charges since most of the other pool companies don’t have shipping charges for items over $100
Response from Namco PoolsApr 21, 2022
Thank you for leaving us a review! We are glad to hear that you had a good experience ordering from us and we will take your shipping suggestion into consideration. If you have any questions or concerns, please email us at [email protected]
Robert M.
You want me to review a order I made yesterday. I have not received the order yet. As of today it's still telling me that my order is "in progress."
Response from Namco PoolsFeb 9, 2022
Thank you for leaving us a review, Robert! We look forward to hearing back about your order.
Gregory K.
Site was very slow taking in information, took forever for each step to process .
Response from Namco PoolsSep 21, 2021
We're sorry for the inconvenience, Gregory! Thank you for letting us know and we are working to fix the problem.