Namco PoolsNamco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Jon P.
Namco took my order knowing well that the item ordered was not in stock. They never informed me of the backlog and just kept saying the item was being prepared for pickup. That never happened. I had to finally call them a week later for a cancellation notice and refund. Poor customer communication.
Response from Namco PoolsJun 18, 2021
We're sorry for the poor experience. Namco strives to make meaningful and lasting connections.
denise S.
They came through with my chlorine tablets when no one else could. Sent them to me in NY. Ty
Response from Namco PoolsJun 18, 2021
Thank you Denise! We're so glad you are happy with your order. We hope to see you again soon!
Kristen W.
The ABSOLUTE WORST NIGHTMARE EVER of buying any product. Do NOT BUY FROM THIS COMPANY! I bought this pool in February and was promised installation in May.. not only didn’t happen, no phone call-no show!! 10K pool and am getting the absolute WORST CUSTOMER SERVICE I HAVE EVER GOTTEN IN MY LIFE. The customer service agents will put you on hold for 20+ minutes only to come back to the line and have the wrong information, I am appalled by the treatment plan f this company.. considering hiring an attorney for the time I was off of work due to installation not happening and not even the decency to call and cancel. VERY DISAPPOINTED!!! Do not buy here as you will regret 😡😡😡😡😡
Response from Namco PoolsJun 18, 2021
We're sorry for the poor experience. Namco strives to make meaningful and lasting connections. We would like for you to reach out to us regarding the issue. We hope to see you again in the future. If you would like to write us, you can reach us at [email protected].
Timothy J.
Received pool quicker than expected.
Christopher M.
I purchased a Pool back in April. The delivery time was fantastic. With a week I had a pallet of boxes in my driveway. Soon afterwards I received an email stating "one of the parts might be the wrong size so DO NOT install the pool without checking". Since confirming the wrong parts I have waited over a month for the replacement parts, been given contradicting information from Customer Service Reps, Fed Ex has now lost the replacement parts and I'm now told "we need time to let Fed Ex investigate the delivery and then we need time to figure out how we can solve this" all the while Namco has been enjoying my $2300. This process has been frustrating to say the least with complete lack of correct information coming from Namco. This whole process has been sorely bungled by your company.
Response from Namco PoolsJun 18, 2021
We're sorry for the poor experience. Namco strives to make meaningful and lasting connections. We would like for you to reach out to us regarding the issue. We hope to see you again in the future. If you would like to write us, you can reach us at [email protected].
Mary G.
Thanks for having the chlorine chemicals we needed when the supply was low everywhere we looked And shipping was Fast! Thanks, Mary
Response from Namco PoolsJun 18, 2021
Thanks for the review Mary! We're glad you had a great experience. Come back and see us soon!
Matt R.
Maybe not the norm, but ive gotten 4 shipment delays (over a week late, and will be another 5 days). Maybe just an uncommon mistake but sadley this is why people buy from Amazon, I hate Amazon,.... but I love Amazon.
Response from Namco PoolsJun 18, 2021
We're sorry for the poor experience. Namco strives to make meaningful and lasting connections. We would like for you to reach out to us regarding the issue. We hope to see you again in the future. If you would like to write us, you can reach us at [email protected].
Ashley D.
Website was easy to navigate, chlorine arrived quickly, overall a great experience!
Response from Namco PoolsJun 18, 2021
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon!
