Namco PoolsReviews of namcopool.com

Very easy to order. It's a no Brainerd ty

Pool solar cover arrived in a couple days by FedEx and looks to be nicely made.

order went smoothly but I have no idea on the delivery date

Bought a pool and was never told that they don't install. Multiple calls out to suggested company who never answered his phone. Got the run around from the store and corporate. Said pool would be delievered in early April, but it still hasn't shown up in middle of May. Asked for a refund and it was a threw day process before we talked to someone who could actually process it. Super poor customer service. Everyone would give me different answers and no one provided help.

On March 13th my husband and I purchased a pool at your Peabody, Ma store. We settled on a lower grade pool as we did not want to wait because we wanted to have the pool for the beginning of the summer. We spoke to Miguel and we were told it would be installed the first week of June. On May 14th because I had not heard from anyone I called the Namco Peabody-after several attempts to reach someone to no avail I contacted Eric at the Westbrook ME store. Eric was kind enough to put me in contact with your customer service. I talked to Caroline on May 14th and she said she would call me back with more information-There was no call back. Monday May 17th I placed another call to customer service in the morning at 11:28 am they still did not have any information-no install date they told me-They said they would call Melanie-I then called back in the afternoon at 3:02 and 4:22. At 4:22 I asked that they let me speak to Melanie to which they transferred me to a voicemail – not sure if it was Melanie as there was no name at the beginning as to who I was leaving the email for. On 5/18 I called again at 10:37 and this time I spoke with Karen-she was putting a call into Melanie to see where I was in the installation time and she would call me back. I did not receive a call back. On 5/19 I called again at 1:16 and spoke with Jay-at this point he informs me Melanie goes according to ticket numbers and there was nothing more he could do regarding that-my options at this point are waiting, find another installer or perhaps return it all. Then asks what can I do for you! How about get my pool installed as stated in the contract that was signed March 13th!!! Why is it so hard to get a straight answer? My contract clearly states end of May/June-Nobody is being at all helpful- HOW CAN A COMPANY THIS BIG BE SO DISRESPECTFUL AND TOTALLY DISHONEST? AS FAR AS I AM CONCERNED THERE IS NO CUSTOMER SERVICE.

Flawless and seamless process, well pleased thanks

I would have given 5 stars but the coupon code your site gave me to save $100 on my purchase wouldn't work. Someone needs to fix that.

Some of the stuff is missing still waiting on it chemical spilled still waiting to see what they're doing going to do about that sure would like to know it's been a couple weeks