NaktoNakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!Fat Tire Mountain EbikeCity Commuter EbikeCargo EbikeFolding EbikeStep-thru Ebike
Nakto (nakto.com) has 276 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Mike D.
Right part Wrong connections Must have been redesigned Left with no bike Disappointed
Response from NaktoMay 27, 2025
Dear Mike Dolsn, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Heather H.
I've had my bike for a few years, and I am rough with it. Bike is excellent! Broken a few things and customer service is excellent. Ships the specific part I need quickly.
Response from NaktoMay 27, 2025
Dear Heather Heberle, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Ronald Edward M.
delivering quality products at a fair price.
Response from NaktoMay 27, 2025
Dear Ronald Edward McDaniel, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
I STUART B.
Nakto’s customer service answered all my questions and help me to fix my bike. I am forever grateful! Stuart Brown
Response from NaktoMay 27, 2025
Dear I STUART BROWN, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Ryan W.
Customer Service was great
Response from NaktoMay 27, 2025
Dear Ryan White, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Frank D.
Customer service was great. Helpful with my order of parts. Answered my questions on the spot or called me back with the answer. My parts arrived in a timely manner. My only complaint was how the battery I ordered was shipped. It was only in the battery box and not in another box with packing. There wasn't any damage to the battery but the battery box had a hole in it. I don't think that would have happened if it was in another box with padding.
Response from NaktoMay 27, 2025
Dear Frank DiSalvo, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Justin M.
All good thanks guys
Response from NaktoMay 27, 2025
Dear Justin Mathis, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice! Best regards, NAKTO team.
Pat
We still are not have received the product. Paid $19 shipping for a small part. They didn't put enough postage on it so it was returned to Nakto and we still have not received our part.
Response from NaktoMay 27, 2025
Dear Pat, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
