NaktoNakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!Fat Tire Mountain EbikeCity Commuter EbikeCargo EbikeFolding EbikeStep-thru Ebike
Nakto (nakto.com) has 276 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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James W.
U can count on them send pic of your bike they will get you together
Response from NaktoJul 3, 2025
Dear James White, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Dana M.
Easy to order, great bike for the price, quick shipping. The only negative is that the fenders arrived bent... does not impact the performance of the bike, but I don't like how they look bent.
Frank D.
Customer service was great. Helpful with my order of parts. Answered my questions on the spot or called me back with the answer. My parts arrived in a timely manner. My only complaint was how the battery I ordered was shipped. It was only in the battery box and not in another box with packing. There wasn't any damage to the battery but the battery box had a hole in it. I don't think that would have happened if it was in another box with padding.
Response from NaktoMay 27, 2025
Dear Frank DiSalvo, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Justin M.
All good thanks guys
Response from NaktoMay 27, 2025
Dear Justin Mathis, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice! Best regards, NAKTO team.
..
The bike does the job it says it'll do. It's not fantastic, it's not poor just does the job.
Response from NaktoMay 9, 2025
Dear .., thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Don
The bike itself is great. I really with the brakes were hydraulic for the amount of speed it gets up to it would stop much better and not have issues with adjustment
Response from NaktoMay 9, 2025
Dear Don, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Richard M.
Other than a shipping delay everything went well and I have no complaints.
Response from NaktoDec 9, 2024
Dear Richard Modiano, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
John J J.
I am vacillating between 3 and 4. My Nakto experience has been good but I have found the website to be completely confusing. Upon ordering what I was shown as the proper controller I ordered it only to find out that it was the wrong controller. Thanks to Bella and Linda in customer service for steering me to the right part. The ensuing problem is that I had to pay return shipping and now I must pay a 20% restocking fee. Totally wrong in my mind. The webpage led me to the selection of the parts and that was the wrong part. Secondly, the correct part looked like it was used and abused. Now I have been assured that it is a result of being shipped and banging around in the box but I question this it looks like it was handled by a pack animal. The end result is for me to return it and face a shipping payment and restocking fee or keep the part and they will grant me a $10 gift. As customer service said " As an employee, I need to comply with all the company's policies and regulations. Hope you could understand". I opted for the $10 and am keeping the part. In the end customer service was great, the website is not at all great but I really love my bike, Super Cruiser, I can finally ride again and my knees can take it. Thanks
Response from NaktoOct 15, 2024
Dear John J Jordan, thank you very much for your suggestion. We will make improvements to the website.Thank you again for your recognition of us.
