Jodh S.
The battery bangs around inside the…
The battery bangs around inside the casing. The battery weighs more than half less than the original battery. It only keeps a charge for 5 miles or less. I Am Not satisfied with this battery.

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Nakto (nakto.com) has 276 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Jodh S.
The battery bangs around inside the casing. The battery weighs more than half less than the original battery. It only keeps a charge for 5 miles or less. I Am Not satisfied with this battery.
Vicky S.
My throttle should not have gone out in less than 2 years. I should not have had to hire someone to replace it. The tutorials you sent me for replacement were not the throttle for my bike. I was very disappointed.
Jonathan D.
I guess first off they sent the wrong battery when I took pictures of everything. The hub the battery and now I have to wait a whole month. Good thing. My other battery wasn’t going down.
Matthew
I'm very disappointed in the customer service I've received and my issue hasn't been resolved. I returned an item that I paid the shipping cost, I was refunded the cost of the product but they kept shipping fees even though I paid for it..
Raymond C.
3 displays I've had to but in a year and a half. Total bs! I love the f4 but something is not right with this breaking 3 times Ina year and a half. 110$ a pop too!
beth H.
I ordered my bike June 9th and still have not received it!
Response from NaktoJul 3, 2025
Dear Beth Huffaker , Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you still haven't received the E-Bike, please contact us at [email protected]. If you have any further concerns, please don't hesitate to contact us at [email protected] . Or please leave your email address so we can contact you. Best regards, NAKTO team.
Michael M.
Some purchased the F2 ebike from the company called purchase power I'm a veteran and I work at the VA mind problem with that company and your company hasn't been great one thing I had to get a new bike and had to send the first one back I got the second bike I've had it less than a year and I've had problems with the bike for one thing the display monitor is gone it doesn't work anymore I had to buy a new battery $199 even though my bike is still under the years warranty you guys make it so difficult for a person in my age who doesn't understand a lot about operating emails and online and all that stuff you make it so difficult to get anything done I am so unhappy with this bike I'm still paying for it and it's sitting in my living room collecting dust I'm almost ready to stop my payment on this particular item it'll be so much easier if I could talk to a human being about my problem with the bike instead of always having to email somebody and wait for them to answer me I would never buy this I don't know why this particular bag again or shop with your company because it's too hard to get anything done when you have a problem
Response from NaktoApr 28, 2025
Dear Michael mccloud, We are deeply sorry for the frustrations you've experienced with your F2 e-bike and our service. This is not the level of support we aim to provide, and we truly appreciate you bringing this to our attention. To resolve this immediately:Direct Phone Support is available at 714-603-7182 (Monday-Friday, 8AM-5PM PT)
Shane A.
You could check that all parts are in good working condition.and not give it to a customer.. That's all thank you...jc
Response from NaktoNov 27, 2024
Dear Shane Anderson, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.