NaktoNakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!Fat Tire Mountain EbikeCity Commuter EbikeCargo EbikeFolding EbikeStep-thru Ebike
Nakto (nakto.com) has 276 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Larry S.
Great communication between customer and support.
Response from NaktoOct 8, 2024
Dear Larry Scott, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Daniel L.
Nakto products are reliable my experience with Nakto is good but not great.
Response from NaktoOct 8, 2024
Dear Daniel L. , Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Best regards, NAKTO team.
Richard D O’Brien J.
I have a 2020-2021 super cruiser and I ordered a 500 w replacement wheel for it. The axle on the new wheel is small and shorter than my original one. I have tried to contact someone about this but it goes nowhere. I can’t even talk to a technician about it. Very disappointing customer support and service.
Response from NaktoSep 12, 2024
Dear, Richard D O’Brien Jr. We're sorry to hear about your experience with our electric bike and customer support. We apologize for any inconvenience caused. After checking with Zendesk, we did not find an email record for the rear wheel you mentioned. We will email you to resolve this issue and request that you send us a photo for confirmation. Thank you for your understanding. We apologize for any inconvenience caused and hope to regain your trust. Best regards, NAKTO team.
Jesus S.
It was easy to place my order and it arrived within the 5-7 business days. Aside from that I usted my camel ebike for penty things that help me thought my weekly routine.
Response from NaktoOct 8, 2024
Dear Jesus Santana, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Ken G.
Knowledgeable tech support
Cynthia C.
Origianlly ordered a replacement Battery for my E-Bike as it only lasted one year. I originally ordered the battery from Amazon for $150.00. You cancelled that order so I was forced to purchase directly from you. You charged me $289.18 for a battery on a bike that now only costs less than $600.00.
David B.
Front tire spokes are damaged and ripped from the rim
Response from NaktoAug 23, 2024
Dear, David We apologize for the inconvenience. We have already contacted you via email, so please check your inbox for further assistance. Thank you for your patience. Best regards, NAKTO team.
Pam
Timely delivery. Correct order.
