NaktoReviews of nakto.com

I needed replacement forks for my e-bike and Nakto was easy to order from and fast to deliver!!

I purchased a Pony ebike. When it arrived the brackets that hold the front brakes were slightly bent making it impossible for the brakes to work. I emailed the support group and they promptly sent a new fork. It didn't include instructions on how to change the fork or any of the seals, so I had to remove the old parts and re-use. This was a bit more than I had expected. The bike is together now and seems to be working as expected.

Shipping: they charge for it and it's not timely. Be prepared to wait a while for replacement parts. Can be more costly than the part. Accuracy: I ordered a controller and received a kickstand! Customer Service: Spotty. People returned calls days later. Emails were relatively prompt. Having to leave messages when no custmer support available is a pain in the ....... Timeliness :Still waiting on a controller

Purchased a NEW replacement battery for Folding OX and used HouseMart Shipping. Battery appears as described on Nakto website.

Great website excellent customer service

The shipping the package sat 3 days in California. Then it spent 1 full day in Illinois. So basically four days wasted.

The part did not include written directions. The website to track the package was not in English. I spent $20 for shipping a package that I could not track. What a waste because this was more than 50% of the cost of the part.

I had trouble locating the manuals I needed on the web site, bit as soon as I used your chat feature I was immediately directed to the right place. Website a little confusing, service from human excellent.