Nicole W.
Missing item
Ship on time which was fine but when I opened it I was missing one of the polishes. I only received 4 of the 5 polishes I paid for. So I called customer service, I left a msg and got a prompt return call the next day. The lady however didn't believe me that I didn't receive the polish and at first wouldn't do anything. Finally just said she could just offer me store credit which is fine as I have more polish I would like, except I have yet to receive any confirmation of this credit and there is no mention of it in the credit memo tab of my account! Lost my money I paid for a product I didn't receive. Carefully shop here!
Response from The Nail SuperstoreAug 18, 2016
Nicole, we are sorry to hear about your experience. This is an atypical case and we strive to do our best for each customer. There is a store credit of $10.37 that was applied on your account. While you may not be able to see this amount reflected on your account online, we have it noted in our system. Please pay your next order and mention in the comment box that you have store credit. We will then adjust your final checkout amount for you so that you’re ultimately paying only the appropriate amount. We apologize for the inconvenience and please call our customer service department if we can answer any further questions for you.