The Nail SuperstoreReviews of nailsuperstore.com

I was happy with my order, until I called in to get help with one of my pots of acrylic. It wasn't even half way filled and instead of giving me help, the sale rep tried to blame me without directly coming out and saying it. I sent him seven pictures showing the pot wasn't filled like the rest of them amd he chose one to harp on where I tilted the pot to try & show him where my acrylic was because you couldn't see it that well on the picture. Then I sent him another one and that picture was also a problem, although I took it straight. I wasn't within the 48hour time frame so they didn't care anymore. I didn't know that particular acrylic was popular until afterwards when I started reading other people's comments. All I know is my pot wouldn't open and when I finally got it open, there was only a splash of acrylic in there and then it wouldn't close. I ended up putting clear acrylic into the low acrylic and filling it to where the company should have. I also put it in a different pot. I spent a lot of money on their site. It's probably not a lot according to their sales brackets,but I work hard for my cash. As a first time buyer, someone could've done something for me. It's a shame that customer service is full of crap these days. Intergrity still means something to me. I won't be shopping there again and as an author, this experience will be going in my book. They did manange to include everything in my order that I'd ordered, which is why at first, my experience with them was positive and I had no complaints. I wish that could've remained. But I didn't open all the pits at once. I wish I did, but also am happy I didn't because I didn't want them to havea short shelf life.

I've been working with this company for quite a while. I've spent a lot of money on their website. The products r nice,but customer service is very poor. I ordered files and they sent me the wrong ones. I called them and first assistant I talked to was rude,yelling at me and kept talking over me. I asked to speak to the manager and she kept me on hold for quite a while. Then they called me back and I spoke with another employee. She wasn't fiendly or professional with me. Although she gave me a solution. She told me they'd send out files with a return label and I'll have to ship the wrong files back.She kept her voice up and didn't even want to listen to what I had to say and what were my concerns. I'm very disappointed as I always pay around $9 for shipping and handling and they keep making mistakes and I have to fix them. And then I get yelled at. Very frustrating and unprofessional.