The Nail SuperstoreReviews of nailsuperstore.com

Response from The Nail SuperstoreAug 17, 2015

Dear Customer, We apologize that this matter has escalated to this point so fast and while we could have done a better job at handling the issue at hand, there was a problem with your return. We believe this matter has been satisfactorily resolved, since you received all your money back and even kept a few of our products, which you did not pay for. We agreed to let you return the two top coats you ordered from us and exchange them for a different top coat, since you weren’t happy with their performance. When you returned both jugs of our top coat, one of them was open, when you said you only opened one of them. And the other was an entirely different top coat than what was originally in there. We can’t say for sure what happened while the products were still in your possession before being sent back to us or if something happened on our end. But what we can say for sure is that we never intend to scam our customers. We are an honest, family owned company that has been an industry leader for two decades. We aren’t sure what else our company can do for you since you received your money back in full and even kept four products of our, which is $11.74 and did not pay for: three China Glaze nail polishes and a container of silver foil nail art. We have been in business for 20 years, and our commitment to our customers is partly what has kept our business strong, but the other reason our business has grown over the years is because we only sell high quality, authentic products. We would never sell tampered-with or used items. Why would we want to do that? Frankly, it is not worth our time and we would never risk our reputation just for a few dollars.  We hope that someday you would be open to returning to shop with us so that we may prove that our company can fulfill your nail supply needs and be the number one supplier for you. If you feel that you have additional comments or questions, please email us at [email protected] or give us a call at 800-260-4000. Thank you, Nail Superstore

Response from The Nail SuperstoreApr 13, 2015

Dear Jesse, We apologize you had a negative experience with us. You mentioned the Portable Pedicure Tub you purchased from us was defective and took too long to drain. You said it took 40 minutes to drain, which it does not, we tested it. Here is our side of the story: We tried to work with Jesse on replacing the tub but he said he preferred to be refunded. But, that is not our return policy, which is clearly posted on our website and on the invoice which he signed when he made the purchase. So, we asked him to send the tub back so we could find out exactly what Jesse was talking about and if in fact it was a defective unit, we would be happy to replace it with a brand new unit. He did return the tub and we tried it out to see what the problem was. We took a video of us testing it out. You can see the video here: https://www.youtube.com/watch?v=X0Br7fkA578 It took only 1 minute and 14 seconds to drain, not 40 minutes like Jesse said. We examined the tub and could not find any problems. The current status is that he returned the tub but will not return our calls to figure out the next steps. We have left him numerous voicemails asking him to call back and to have a conference call with us to figure out this matter, but we have heard nothing. He also received a free pedicure cart with his purchase, which has a value of $199, which has not been returned. Please watch the video so you can see that the tub is working just fine.

Response from The Nail SuperstoreJun 6, 2014

Dear V Nails, We apologize that you did not have a good experience with us but we would just like to say that our products are of the highest quality and we are very meticulous when packing and shipping our items. We take pride in our customer service and have thousands and thousands of happy customers. On our website, we state our policies for shipping fees, restocking fees and warranties on our website so there are no hidden fees. We make it easy to find and read so that all customers are aware. We are not in the business of tricking customers or pulling one over on them and we are sorry you felt that way. We are in the business of providing only the best nail supplies! You can head to our site to see all our policies; everything is on there. If you'd like, please let us know the number of the order you are unhappy with or the phone number under your account and we can take a look and see what went wrong. We hope you'll give us another chance! We've been in business for 18 years and are dedicated to the professionals of the nail industry!

Response from The Nail SuperstoreApr 23, 2013

Our side of the story: customer used an unqualified installer with no plumbing experience and license to install this spa. He made some modifications without knowledge or approval from manufacturer which automatically void the warranty. The installer damaged the spa and now customer put the blame on us. The Nail Superstore has been in business for 18 years. We have thousands of happy customers from around the world. See it for yourself. Check out reviews from our customers on our website and positive feedback from our eBay store.