Welcome to The Nail Superstore - Wholesale Professional Acrylic Nail Supplies, UV Gel Nail Supplies, Pedicure Spa Chairs, Glitter Nail Art Supplies - Best Online Nail Supply Store
The Nail Superstore (nailsuperstore.com) has 81 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
nailsuperstore.com
Website
nailsuperstore.com
Category
Personal Care
Location
Franklin Park, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 23% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
These people want to charge you for everything there’s a “Special Handling Agee” which cost me $43.50 then a “Signature confirmation fee” of $5.25
Plus they want to charge me 10.50 for two other boxes because I have a home address. I’m requesting to cancel everything and I want a refund.
THEY REFUSE TO REFUN MY MONEY ON A ORDER THAT HASNT EVEN PROCESSED YET
DO NOT PURCHASE FROM THEM
PP
P.Pml
Won't try again
I have ordered plenty of professional items from other retailers and the quality of this company's dipping powder set was subpar. I was so disappointed. Additionally, they advertise free shipping until you get to the end, they want your business address; won't take personal. Okay fine, I then tried to enter the business address and it wouldn't register the address as a business. So I had to pay an additional shipping residential fee on top of an unnecessary signature fee that I couldn't decline. So shipping was NOT free.
When I tried to return the item, I get told then via email there "may be a restocking fee". There either is or isn't one. So I asked, and it was confirmed there was one. Just loosing more money. They should be upfront with the fee as that is nowhere on the "return request" page. While they responded quickly through their return page, it's ridiculous to pay a restocking fee in addition to shipping you have to pay both ways. The items already can't be used to return it so why the restocking fee.
I'm just taking a loss with this one and won't be ordering again.
Update 3/25/20 to their response.
Yes, we have the option of not ordering at all due to shipping fees, but it sounds like you're saying you rather lose our business.
My review did not state I had an issue with needing to have a business address. Why not update the shipping sytem you use to make it more seemless, I am not the only previous customer that has mentioned this in a review.
Yes, your restocking fee may be somewhere on the site, but it is hidden. Put it on the page where it matters, the Return Request page. Unfortunately, I cannot attach screen shots where it is not clearly stated there.
Last Response 3/27/2020 to their rebuttal
A private message would have sufficed. I never thought a company would be arguing with me via updated reviews. My tone is no where near the tone they have with me.
"cannot meet your "free" expectation. We have bills to pay like everyone else."
That is very condescending. My usage of quotations was not to mock them, but to state something exactly as it was written. I feel there is no need to respond any futher as both sides seemed to be heard. It was an opinion and a shopping experience; that was all.
Response from The Nail SuperstoreMar 25, 2020
Dear Customer,
We are sorry that you were not happy with the purchase.
To address your concerns:
1. Shipping: we have no control over how FedEx or UPS classified Business vs Residential addresses. Our free shipping policy is only offered to business addresses. We specified it clearly on our website. In addition, you had the choice of accepting or refusing before making the final purchase. We don't make money on shipping charges.
2. "Restocking fee" policy: we also listed it clearly on our website https://www.nailsuperstore.com/services/return-restocking-fee-policies.aspx
We have always been upfront with all the fees to our customers. They are all listed on our website. We want all of our customers make the right choice when they purchase from us.
We hope that you would reconsider and come back.
Best regards,
The Nail Superstore
Reply to customer's response:
Dear Customer:
1. "Free Shipping" is a service that we offer to our business customers who have a business address and make a purchase of $99 or more. It is free to our customers but it has a very high cost to us. Besides paying FedEx, UPS for their delivering services which are not cheap, we also pay our employees to pick, pack, process your order and packing materials. It is impossible for any businesses to meet every customer's demand. We are sorry to lose your business and cannot meet your "free" expectation. We have bills to pay like everyone else.
2. Our restocking fee policy is NOT hidden. It is under "Returns" policy in the footer, shopping cart, payment page of the website. It is our customer's responsible to read and understand our company policies before making their decision to purchase. We also offer toll free number, live chat, email which customers can contact us if they have any question. We are very open and upfront to our customers.
Best regards,
The Nail Superstore
MA
Melissa A B.
I wish there was a zero star
I wish there was a zero star. I placed an order with this company and did the two day shipping. They contacted me to tell me they didn’t have the items in stock. I canceled the order. The lady I spoke with is the rudest person I have ever dealt with on a business level. She sent a fake confirmation number and sezzle, who I paid through, confirmed to me that the order was not canceled. They refuse to refund my money.
LA
Laura A.
Misleading product reviews
Do not trust any of their product reviews because they purposely only post positive reviews, that's why the products seem to be highly rated. They don't stand behind any of their products to return them, even though they say on their website that they will.
Response from The Nail SuperstoreApr 29, 2019
Dear Laura,
Thank you for your feedback.
As we clearly indicated on our website which you agreed and accepted before you made your purchase:
"I certify that all of the purchases are for Professional Use Only. Any false statement will void all my rights for return or exchange or claims or product warranty. I accept full responsibilities including misuse of products, accident with no fault against The Nail Superstore."
Because you used our products as personal/home use, we cannot guarantee the results. You must be licensed and trained to use our products properly.
Best regards,
The Nail Superstore
MS
Maria S.
Poor quality
Poor quality . And I order a uv / led lamp which does not dry the nails good enough so when I messaged them to try and return it they made it hard for me to return it and would charge me a restocking fee plus shipping which it’s not even worth me doing because I will loose more money than if I just give it away .. I wouldn’t order from Them again I will definitely stick to what I know from now on and not try to go the cheap route .. you get what you pay for right ?
BA
bastard!
Should have read reviews before buying from these guys!!
I should have read the reviews on here first and did my research before buying from these scammers! They sell you used, tampered with products and refuse to refund you after asking you ship it back to them (making YOU pay for shipping it back). Then, after they receive their damaged products that they sold to you, they will lie and say that YOU'VE used it already and cannot get refunded! Umm...HELLO?!! Isnt that the reason why Im complaining to you because YOU sold me used products?!!! I've reported them to the BBB and will continue to fight on with these guys to help future customers from buying from them! I WILL NEVER SUPPORT THESE SCAMMERS!!! You guys should be ashamed of yourselves for trying to run a business robbing customers!!! BEWARE OF THIS COMPANY, PEOPLE!!! READ THE PAST REVIEWS FROM OTHERS SAYING THE SAME THINGS!
Response from The Nail SuperstoreAug 17, 2015
Dear Customer,
We apologize that this matter has escalated to this point so fast and while we could have done a better job at handling the issue at hand, there was a problem with your return. We believe this matter has been satisfactorily resolved, since you received all your money back and even kept a few of our products, which you did not pay for.
We agreed to let you return the two top coats you ordered from us and exchange them for a different top coat, since you weren’t happy with their performance. When you returned both jugs of our top coat, one of them was open, when you said you only opened one of them. And the other was an entirely different top coat than what was originally in there.
We can’t say for sure what happened while the products were still in your possession before being sent back to us or if something happened on our end. But what we can say for sure is that we never intend to scam our customers. We are an honest, family owned company that has been an industry leader for two decades.
We aren’t sure what else our company can do for you since you received your money back in full and even kept four products of our, which is $11.74 and did not pay for: three China Glaze nail polishes and a container of silver foil nail art.
We have been in business for 20 years, and our commitment to our customers is partly what has kept our business strong, but the other reason our business has grown over the years is because we only sell high quality, authentic products. We would never sell tampered-with or used items. Why would we want to do that? Frankly, it is not worth our time and we would never risk our reputation just for a few dollars.
We hope that someday you would be open to returning to shop with us so that we may prove that our company can fulfill your nail supply needs and be the number one supplier for you.
If you feel that you have additional comments or questions, please email us at [email protected] or give us a call at 800-260-4000.
Thank you,
Nail Superstore
JE
jesse
They exist. thats one star
No real store. Don't back their products. They sell bad equipment and won't refund money. Just want to give more trash.
Response from The Nail SuperstoreApr 13, 2015
Dear Jesse,
We apologize you had a negative experience with us. You mentioned the Portable Pedicure Tub you purchased from us was defective and took too long to drain. You said it took 40 minutes to drain, which it does not, we tested it. Here is our side of the story:
We tried to work with Jesse on replacing the tub but he said he preferred to be refunded. But, that is not our return policy, which is clearly posted on our website and on the invoice which he signed when he made the purchase. So, we asked him to send the tub back so we could find out exactly what Jesse was talking about and if in fact it was a defective unit, we would be happy to replace it with a brand new unit. He did return the tub and we tried it out to see what the problem was.
We took a video of us testing it out. You can see the video here: https://www.youtube.com/watch?v=X0Br7fkA578
It took only 1 minute and 14 seconds to drain, not 40 minutes like Jesse said. We examined the tub and could not find any problems.
The current status is that he returned the tub but will not return our calls to figure out the next steps. We have left him numerous voicemails asking him to call back and to have a conference call with us to figure out this matter, but we have heard nothing. He also received a free pedicure cart with his purchase, which has a value of $199, which has not been returned.
Please watch the video so you can see that the tub is working just fine.
