NAADAMReviews of naadam.co

I just don't think the cashmere quality is that good, nor the construction. I got a cashmere hoodie for Christmas 2020, 3 months later it looks terrible and pilled, and somehow the stitching on the neck/hood is already falling apart. My 50 year old cashmere Pringle sweater is such a huge difference and step up in quality; I'll go back to buying vintage cashmere from reputable labels after this bummer.

Horrible customer service and exchange policy. I received a cashmere sweater as a birthday gift and simply wanted to exchange it. I have never been made to jump through so many hoops to exchange an item in my life. They forced me to pay the difference, because the price changed after my friend purchased the item. I had to wait 3 weeks for them to acknowledge and begin to process the refund. Meanwhile I have charge accruing interest on my credit card. My email correspondence with them is 28 messages long. Absolute waste of time for a mediocre cashmere sweater. Avoid at all costs, it is not worth the time or money.

Their customer service and inventory system really sucks. In November I ordered 3 items on black Friday. The shipping took forever and then when it finally shipped, only one item shipped, the others showed as "processing". Finally, after a couple of weeks, I reached out asking for a status update and they were like, 'oh, two of the items sold out before they could be fulfilled'. They never notified me. So, two Xmas gifts during the insane online shopping season of 2020 were no longer available. In January, I ordered the Cashmere Boatneck sweater for full price. Today I get an email saying again, that it sold out before the order could be fulfilled. Such crap. Don't they have an inventory system that subtracts from the quantity available when you order something? I'm done. There are other cashmere manufacturers out there like Naked and Jenny Kane. Never had this problem before.

This company has horrible customer service. They do not even offer an exchange of something. The cashmere is not soft at all. They refuse to even respond to emails and calls to the NYC store manager went unanswered. Do NOT waste your money!!!!!

My bf bought me some for Christmas and at first I was happy, but both pants & top look frumpy & are not true to size. These guys refuse to even do exchanges.

I bought a Christmas present for my sister-in-law and it was too big. It ends up after reading down in the 4th paragraph of their return policy that they DO NOT ACCEPT RETURNS or exchanges on ANY sale merchandise. This includes items temporarily on sale, not final clearance. They hid this policy. Also, this was a cashmere sweater and it wasn't even that soft

Their customer care is extremely poor. They mailed a package of mine to the wrong address and refused to help pay me back for their error. Never again will I shop with them.

Naadam.co is not trustworthy. I am glad I bought nothing because of what happened to me, I could not trust them right away. As soon as I went on their website, a message popped up saying "Get 10% Off on your first order". So, I signed up. This form that popped up wanted my name, email, and phone number. I gave everything. The form DID NOT say it excludes sale or some items. I got a code to apply for a 10% discount. But when I went to place my order warning showed up saying the code is not valid for this item! I tried to contact the company, but they kept saying that the item I wanted was on sale and not qualified for the discount. They would not clarify about the 10% off for the first order. This information they should provide BEFORE the form is filled up. I cannot trust them. And now I read the reviews of Naadam.Co is 75% BAD. I am glad I did not buy that item. Hemu Aggarwal