At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
NAADAM (naadam.co) has 262 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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262 approved reviews, newest moderated first
DG
This was the first time I bought from Nadaam,I was extremely disappointed . The sweater I ordered was itchy and looked nothing like the photo .To make matters worse I was charged 35 for overnight FedEx ..Any reasonable person would assume that means next day or at least the day after not the fifth day after it was ordered .Customer service is terrible
Jeff A.
Absolutely terrible company. Sweater showed up already looking like it had been worn multiple times. Was also too small, but no way of knowing that without purchasing one to try. In order to return it, you're charged $12.75 plus your original shipping cost, so for a $100 cost to purchase a sweater and have it shipped to you, you get $70 back. Never seen such bad customer service.
Shawna M.
This is another scam Chinese company--avoid at all cost. As a rule--any time you see these companies with these silly names that make no sense showing cute outfits at ridiculously low prices ITS A SCAM!!
Reviewer
We bought a couple of cashmere sweaters from madam and in less than a year, one of them had a hole. Our H&M and other cashmere sweaters have lasted much longer. Very poor quality from our experience. So, we reached out to the company with photos and asked them what they thought and they never even bothered to reply. The purchase was a waste of money.
Ivan C.
Naadam dont cover the cost of return for international returns. This is fair enough. But upon returning I was charged and additional USD 12.75. I was not informed of either of these charges when discussing the return with them prior to returning. Refunds take 25 days to process.
Siawpeng E.
I bought "The bestseller Cable Knit Crewneck Sweater" . I was really looking forward to try this product. I bought navy color. To my dismay, the sweater thread/pile keep coming out and stick to my newly bought white shirt. Upon contacting the customer service, they asked me to hand wash it and depiling using another product of them (Wool cashmere sweater stone).Both methods didn't help.So I tried to contact through Facebook and sent them my photo, they NEVER reply. So beware of this product, since my experience doesn't reflect in review and it is a best seller, this means there might have some quality issue for each batch of product.
Don S.
paid extra for 2 day shipping.....Didn't happen. NO PHONE NUMBER TERRIBLE CUSTOMER SERVICE> THEY WONT LAST LONG......
Jane
Horrible company. Sweaters are not good quality. Worn once and already pilling and looking old. $12.75 return and bogus restocking fee. Cheap quality sweaters and excessive, bogus costs for returns is a lose lose.