MyzoneReviews of myzone.org

Response from MyzoneMar 17, 2022

Hi, Rhonda, Thanks so much for sharing your experience! Getting all our tech gadgets to talk to each other can be a challenge, we know--we updated our Apple Watch connection guide yesterday, actually! Here is the fresh version: https://myzonesupport.zendesk.com/hc/en-us/articles/360041255911-Apple-Watch-How-to-Pair-and-Upload-Workouts. We hope that helps! Thank you again for being a part of our fitness family. In health and gratitude, Team Myzone

Response from MyzoneMar 17, 2022

Hi, Gail, Thank you for sharing this with us--we would love to help you get this reading accurately. That should definitely not occur but we are confident we can get you tracking your effort smoothly. If you haven't tried our support champions yet, you can reach them via the app by tapping the menu icon and selecting help>support. They can either recommend some tips or assist with replacement if your unit is within warranty. Thanks so much for the opportunity to assist! In health and gratitude, Team Myzone

Response from MyzoneMar 17, 2022

Hi, Sara, Thanks so much for including Myzone in your fitness habit--we are so happy to be here! Lags in connection are definitely no fun though and we want you to be able to get to it as easily as possible. If it is slow to activate, do make sure that you've moistened the sensors on the back of your strap and that it is also free of salt (the module too! you an wipe that with a damp cloth or swab around the snaps). Also, if you are using an MZ3 or MZ1, do make sure any other apps or gadgets that could connect to the belt via Bluetooth are closed out entirely so the belt can link right up to Myzone. If that doesn't help though, please do let us know and we can continue to help! Just tap help>support from the menu on the app. In health and gratitude, Team Myzone

Response from MyzoneMar 17, 2022

Hi, Wes, We are so sorry to hear your frustration--we are here to listen and help. Please email us at [email protected] and we will make sure this is sorted out right away and also share this feedback about the wrist bands with our product team. Thank you for taking the time to share your thoughts with us. We truly do appreciate you as a member of our community and are eager to make this right. In health and gratitude, Team Myzone

Response from MyzoneMar 17, 2022

We are sincerely very disappointed and saddened to hear you were treated this way. Our community is Myzone's heartbeat and that is not the way that you should have been treated. If you have the time, we would love the opportunity to correct this and look at your support case so we can provide training to the team. Please connect with us at [email protected]. We are here to listen and help. In health and gratitude, Sarah