George F.
The chest strap does not connect until…
The chest strap does not connect until after about 5-10 minutes. Tried new straps wetting the sensors etc. very annoying esp when I’m ready to go. Have to keep waiting for it to connect
Response from MyzoneMar 23, 2022
Hi, George, Thank you for letting us know about this--we fully appreciate the need to get right to it and don't want you to experience these types of delays. You can also try shifting the belt so that the module sits left-of-center. Many people do find better connection there. If that does not help though, and your belt is within the 12-month warranty, we can swap it out under warranty for you. You can contact our support team via the app by tapping the menu icon>help>support. Every MEP counts, so please do let us know how we can help! In health and gratitude, Team Myzone



