MyzoneReviews of myzone.org

Response from MyzoneMar 25, 2022

Thanks so much for sharing this feedback--that should definitely not be happening, but we are confident we can get this fixed. If you have not already tried contacting support, you can reach them via the app menu by tapping help>support. If you have tried that already with no luck, please email us at [email protected] and we can take another look at your ticket. In health and gratitude, Team Myzone

Response from MyzoneMar 25, 2022

Hi, Chelsea, Thank you for sharing your feedback with us--it helps us improve and we really appreciate hearing what needs work. I will share the app comments with our app development team to make sure we include your favorite features from the previous version. Regarding the strap, as they are more like an item of clothing than an electronic, they can indeed wear out if used heavily over time. Typically around 1 year with regular use is what you can expect, but certainly can be extended with regular washing, air drying and rotating a few straps into your rotation. If you would like to share any other feedback, please connect with us at [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 25, 2022

Hi, Christie, Thanks for connecting with us! To clarify cache-clearing, that actually deletes data fragments, so please use as a last resort as that may actually delete a missing session. It is there under help though! If you need any assistance getting your data through, please try our support team (also under help--just click support instead). If you have tried already there with no luck, please connect with us at [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 25, 2022

Hi, Damian, We are so sorry to hear about the experience you've had with the Switch. We would love to try to get this working reliably for you. If you have not already tried our support team, you can reach them via the app menu by tapping help>support. If you have already submitted a ticket, we are happy to take a second look. Please email [email protected] and we will do everything we can get you tracking as anticipated. In health and gratitude, Team Myzone