Woof Pet IncWoof Pet Inc is listed under Pet Stores in Denver.
Woof Pet Inc (mywoof.com) has 219 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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jane R.
I was extremely pleased with how their Customer Service team handled the issue that I had!!
Response from Woof Pet IncApr 20, 2026
Hi Jane, Thank you so much for your kind words! We’re really glad our customer service team could help and make things right for you. Taking care of our customers (and their pets!) means a lot to us, so it’s great to hear we hit the mark. We appreciate your support!
Gekko
Ze sturen mij chat berichten waar ik niet op zit te wachten. Staat erin.. wij zien hele mooie fotos van jou mooie hond /dieren. Hij is perfect als model om onze producten te showen... Nou dat vind ik nogal grappig want tik heb geen enkele foto van mijn hond of dieren op Facebook of Instagram staan .. Hoe kunnen ze dan zien dat mijn hond perfect is... Als ik vraag waarom ze mij een bericht sturen, is het stil en word the geblokkeerd.. Dit is dus gewoon een gevalletje oplichting. Kijk ermee uit
Karen B.
Love Woof Pet Inc!!!! Not only do they make top notch products that my dogs love, but they have excellent customer service. And, they stand by their Lifetime warranty for the pupsicle product!
Response from Woof Pet IncApr 16, 2026
Hi Karen, Thank you so much for the kind words! We’re thrilled to hear your dogs are loving our products, and it means a lot to know our team and warranty support made a difference. We truly appreciate your support! 🐾
Avery W.
Cant get this Woof pupsicle top off it, even after cleaning directly after use. Felt like my fingers were going to break trying to open it. Thing just straight up sucks, definitely better alternatives.
Response from Woof Pet IncMar 30, 2026
Hi Avery, We’re really sorry to hear about your experience, and we completely understand how frustrating that must feel. We want to make this right for you. That’s very important to us, and we’re committed to resolving this issue as quickly as possible. Please reach out to us at [email protected] or by call/text at +1 (877) 383-3089, Monday through Friday—whatever is easiest for you. We’ll be watching for your message and will work with you directly to fix this. Thank you for bringing this to our attention, we truly appreciate the opportunity to make things right.
C. J. M.
Thought I had cancel an auto ship. when the email came that said " getting ready to ship" I went in and canceled .... I thought. Jokes on me. After I received the email stating order had been shipped I reach out to get it stopped. After much back and forth and poor instructions, along with the order arriving. I finally found the correct portal for returns. The first email said they return was complete and just to donate to a local group or shelter, followed by here is you store credit. I wrote back, package never opened just want to return in and get my money back. I was given another link to us for a return label, LOL that said not refundable. Waiting to see what I get for a BS answer.
Response from Woof Pet IncMar 27, 2026
Hello, Thank you for sharing your experience, and we appreciate you bringing this to our attention. We’ve reviewed the account and it is showing that your most recent order has been fully refunded, and there are no active subscriptions. We want to reassure you that everything on your account is is showing resolved and if something is still missing we intend to make it right. If anything still doesn’t seem right or if you have any lingering questions, we’re here and happy to help. Please feel free to call or text us directly at +1 (877) 383-3089, and our team will take care of you.
Alicia W.
I had an issue with the XL pupcicle where I could not get it unscrewed, after a quick email exchange I was offered a new and improved replacement without any fuss. My pup and I are very pleased!
Response from Woof Pet IncMar 23, 2026
Hi Alicia, Thank you for sharing your experience! I’m sorry you ran into that issue, but I’m really glad we were able to get it sorted and that you and your pup are happy with the replacement. If you ever run into anything else or have any questions down the road, please don’t hesitate to reach out, we’re always here to help!
Mary Ann B.
FABULOUS customer service!!!! I had an issue with my XL pupsicle. It was stuck and I could NOT get it unstuck. I sent an email asking about options, and they sent me a BRAND NEW pupsicle that was updated, and now I can unscrew the top and get my Pupsicle Pops in there. My dog is happy, I am happy, and this is probably the best customer service I have ever experienced! To anyone who has experience issues with getting the pupsicle to unwind (that's what mine issue was) just reach out! They were quick to respond, the pupsicle has been redesigned, and again - their customer service was GREAT!!
Response from Woof Pet IncMar 13, 2026
Hi Mary, Thank you so much for the kind words! We’re so happy we could get things “unstuck” for you and your pup. Making things right for our customers (and their furry friends) is what it’s all about. Nothing makes us happier than a happy pup and a happy pet parent. Give your dog a big thank you from us! 🐶 And thank you for spreading the word — our support team loves making sure we’re there when you need us.
Emily C.
The Bite N Brush really gets 2 stars and the customer service from Woof gets 5 stars. I bought 2 bite n brush chews at my local pet store for my two dogs. One dog's (50lb 15 year old Vizsla) chew broke at the end within 15 minutes of giving it to him. The store wouldn't take it back but the company did and they are sending me a different chew to replace it. The Bite n Brush may need some re-engineering with a more durable material that can withstand more chewing. I wouldn't purchase it again for my dogs, but I was impressed with the company's customer service and will consider other products.
Response from Woof Pet IncMar 3, 2026
Hi Emily, Thank you for taking the time to share your experience, we really appreciate the honest feedback. I’m sorry to hear the Bite n' Brush didn’t hold up for your Vizsla, especially so quickly. That’s definitely not the experience we want for you or your pups. I’m glad we were able to step in and make it right with a replacement, and it means a lot to hear that you were happy with our customer service. We also appreciate your thoughts on durability, feedback like yours is incredibly helpful as we continue to improve our products. Please give your sweet 15-year-old boy extra love from us, and if you ever have questions about which products might be a better fit for your dogs’ chewing styles, we’re always happy to help.
