mywisely.comReviews of mywisely.com

Wisely needs to be investigated, there’s no way this many people can be missing money out of their account from Agust 2023 to December 2023, It has to be an inside job, I advise everyone not to deal with wisely card, they steal money out of your account

The customer service is HORRIBLEEEEEEEE First time I called I thought I was being scammed lady didn't know what she was doing kept having to repeat the same information over and over and when she would repeat it back it was wrong. I had to call again about a transfer and and not only could she not give me an answer she kept interrupting me to say the I guess company line "if you have no questions would you like to stay on the line for a survey" I had to go ahead and interrupt her to say I HAVE A QUESTION you have not let me ask! I had to literally call 4 times in a row to speak to someone. I kept getting put through and no one would speak I heard muttered sounds or even heard a guy coughing and smacking in I'm guessing his nighttime dinner! That was gross but regardless customer service is 0 outta 5 stars horrible HORRIBLEEEEEEEE!

This company is a joke, they won't help with disputes in anyway! November 2nd i went to an atm to withdraw my paycheck $460, the atm was low on funds but still removed the money from my account without giving it to me. Bank that owns the atm acknowledged and reversed the money back to my wisely card November3rd. However according to wisely they haven't received it, I've emailed the dispute papers to the email they provided along with actually mailed it in as well and they keep saying they haven't received it! I'm tired of the run around and nobody seems to know where my money is! I'm a single mom of 3 and I live paycheck to paycheck, my lights are close to being shut off! This company is ridiculous!

This card only makes sense if you don't have a bank account. Then maybe you would be willing to put up with all of the nonsense needed to use it. And don't get me started on the fees.

I would give them negative stars if I could. Just another ADP service that is horrible. I was hit for nearly 300 dollars in fraudulent charges from some random travel company called "thrillophilia". This company is based in India and has nothing but horrible reviews of people being scammed. It's taken nearly 3 months now and my case is still under "investigation".. crazy thing is I've never done any kind of online shopping or entered the card number anywhere. This leak in card info must have come from their end. Someone inside their company is either selling our information or stealing it. I've looked up and found several cases where people have said the same thing has happened to them. I've had this happen one other time years ago with chase bank and they credited the funds to my account the same day. It's taken wisely nearly 3 months and I still have not heard anything.. STAY THE HELL AWAY FROM THIS SERVICE!!

Only diverting about 4% of my income to this card to save a little extra $$ for things like spending money on vakay and Christmas shopping. I love the app and the savings envelopes. I keep the card locked thank goodness, but I keep getting emails saying transactions are being declined due to the card card lock status. Meaning someone has my card info and is attempting to use it. This is my 2nd card already and it happened again today. I've changed my password numerous times and no, it wasn't me attempting to charge $21.21 at zynga zynga poker. And $1 for door dash . They have no explanation on this and the person I talked to last time it happened tried to imply maybe my husband was stealing from me. Seems like they may be selling your info if you ask me. Telling me well they didn't get anything so don't worry about it.

Wisely card service is absolutely horrible. My husband started a new job and HR recommended using the Wisely card instead of direct deposit. BIG MISTAKE. He forgot his pin number, and Wisley ended up locking the card. He had to submit identification documents and they said it would be unlocked in 1-2 business days. Well its been a week after he submitted the documents and Wisely still has not unlocked the card. They keep saying "someone has to verify the documents give us 1-2 business days". I'm wondering if this company is going bankrupt and needs to hold on to customers money for a certain amount of time! There are no branches to go to and the people we kept speaking with where from another country other than the US.

Utter TRASH simply put. Called in last week to have my password and old work address changed in their system ? Able to login once and was immediately shut down. Without access and no notice. Five days later? Still no access and called into them only to find out that something as simple as a password and email requires escalations and 24-48 hours and I should wait 2 days. I asked for a ticket number to reference the call? They couldn't provide me with a number to reference this and call them. They are ASS. Told me when I traveled internationally that the card would work? Could not check balances nor was this card accepted. ADP needs their ass kicked.