mywisely.comReviews of mywisely.com

Wish I could rate less than one star. Least intuitive least efficient platform I have ever used they couldnt even succsefully activate my card and their website just downright doesnt work.

They are so bad I called to change my pin and the blocked my card unable to get the money out to pay for my kids food the representatives are horrible they don’t help they block your card insted of helping it’s money that I earned and that they are restricting me from my money 🤬🤬

Absolutely awful company and they need shut down!!! Took them 8 weeks to VERIFY my identity. Kept asking me for a utility bill after telling them every time I don’t own property & have no bills to my name! I’m barely in my 20s the f*k!! Extremely rude customer service & can never answer questions! They EXPEDITED my card (that I never got even after they said they sent one) on MONDAY & it’s THURSDAY now and GUESS WHAT??? STILLLLL no card. I have been without money for 8-9 weeks nearly and it’s absolutely RIDICULOUS!!! WE NEED A LAWSUIT!!!

I would like the right people to know my awful experience with Wisely Pay. When attempting to get the money from the card to my bank account I was hit with numerous roadblocks. First off, when I signed up to make an account it never asked for my email meaning I was unable to two factor authenticate my account. Second it didn’t ask for my phone number, instead it already had a phone number filled out for me, a number I do not recognize and was only allowed to view the last 4 digits. Wisely Pay would not let me make changes to my account (email or phone number) without sending a text message code to that strange phone number. Once my initial log-in was used to sign up I was no longer allowed to sign in without using the code being sent to a number that isn’t mine. Below I attached a screen grab. There is no online portal for chat or written complaints to the company. Just a phone number with an offshore IT department. I called 6 (SIX) different times trying to get connected to an agent. Once they answered they said “How may I help you?” No name, or business stated. I said “Hi I would like to update my contact info for account verification.” They hung up on me six different times immediately after I stated my request. Another Red Flag. At this point I am in tears left without an option to access my money. My solution was to pay 3% fee to via Venmo to send the balance to someone trusted and have it sent back to me to have it finally deposited. Leaving me with 17% of my income that was already taxed at 25%. Hence the tears. Why could I have not been sent a check? The time was taken to print and send me a paystub-- a check would have got me my money in a way I trusted and would have been faster. A check would have eliminated the cost of third party. I am greatly concerned that I am now at risk of yet another data breach by my social security number being given to a company with insecure credentials and business practices

This debit card is horrible Please don’t get it. Please don’t get it. Please don’t get it. Please don’t get it. They are horrible. Never ask your questions. I always give you the runaround.

I was offered this card through the company I work for. I felt it was okay, as they recommended it to me. They have turned my card “off” multiple times without warning and when I called customer service they told me it would be up to 5 days to use the card again. There were no other options. I recently changed my name and after providing them the documentation prior to my direct deposit, they declined the deposit anyway and sent it back to the company’s bank account. That was on Wednesday, and it is now Monday with no resolution. I have not had access to my card in almost a week, and no access to funds. I would NEVER recommend this card to anyone. You will regret getting it. Also the customer support does not care that you are without a card or funds.

My employer used the wisely debit card for my first paycheck. I live in a rural area and had to pay to get my money since there are no network ATM here. Plus the app won't load on my tablet. Run away from this BS!

Wisely is terrible. I went to upgrade my card because no one takes the wisely card without the chip. My account was closed and they said my identity could not be verified when I sent in everything they asked me to send. I am now being told that my account cannot be reactivated and they are giving no reason why. Customer service is very bad. They don’t know anything nor do they care about helping solve your issue. Some of the things they’re doing seems illegal if you ask me. Take my advice do not use wisely!