mywisely.comReviews of mywisely.com

Honestly Wisely has worked great for me. I had an issue once where my card wasn't working and I was able to call customer support the next day and fix the issue, I was making a purchase in North Carolina but the company was set in California so they had denied it. They were great in helping me figure out what settings I'd need to use for a purchase from there again. I ordered a second card to have in case and it came within 1-2 weeks as expected. I love the many quick and useful features such as easily being able to change login info, pin, lock and unlock my card, travel info, and putting money in saving envelopes. Wisely has been great for me!

THE WORST EXPERIENCE EVER!!! I needed a replacement card after being compromised, which they did refund me for, but after waiting the 7 to 10 business days I called to get another card. I was then offered overnight shipping at a cost of $35, which was never offered to me previously. Three business days later I called back and now have been told it could take up to 7 business days for the card to arrive. Meanwhile, the first card has not shown up and it has been 2 1/2 weeks. I have bills to pay, need groceries, and can't talk to anyone on the phone because the system doesn't recognize me. Live chat agents have continuously misinformed me and when confronted, have simply exited the chat. An outside agency needs to step in and address how My Wisely is harming its members!!!

Worst app ever! And customer service reps can barely speak English and understand your issues! I only use it because my employer requires it but they get an incentive if they have employees sign up so even they have to get paid to recommend wisely!

This is the third time this has happened ...I get locked out of my account because the app says my username or password is incorrect! And it's not incorrect! I have been using the same username in every app and site I have EVER used and the same password on everything except job related stuff but mywisely app says I'm using the incorrect one and that's bull!! When I call customer service and explain it to them all they say is that I need to retrieve my username or reset my password and I shouldn't have to do either because I didn't make the mistake! Their system screws up my account and it's up to me to fix it! Does that make sense to anyone? I. This particular case when I retrieved my username it had been altered slightly to a username similar to what I use but have never used exactly! What the hell is up with that!? And they have the gall to say I'm at fault for forgetting my username! I do not recommend this app to anyone! The only reason I use it is because my employer requires it! The customer service reps don't even speak English well and have trouble understanding most issues! Worst company EVER!!

THE WORST EVER THEY DO NOTHING TO PROTECT YOUR MONEY AT ALL JUST ALLOW FRAUD

The company will lock your account without telling you. They will call you but with so many scam calls now a days who can tell who is calling. I will say I did not have a missed call though. Also they do not have 24/7 customer service to unlock the card. They will simply have you call back. Useless if you are stranded with only your card and no cell service. I understand its for your protection but then they should have someone ready to help you unlock this at all times.

They don’t care about their customers i put in for a new card At the beginning of the month cause my was stolen and its almost the end of the month and still no card! I have bills that I can’t pay cause they won’t let me transfer my money to another account or send me another card it’s ridiculous

If I could give this company zero stars, I would. It has been my recent experience that their customer service for card users is skeletal and limited at best, and includes callousness and uselessness at its worst. Their customer service protocols seem to be bereft of homogeneity across departments or training because one representative will tell you one thing, while later, another will apologize for that rep getting it wrong when they gave you sureties about when an issue would be resolved. Then, yet another will tell you THEY got it wrong, too! Its like no one is really trained in their policies or made aware of policy changes or something. It's going on 15 days now and I still have no resolution. Then they have the imitigated gall to want to charge me $35 more to overnight a delivery that was (according to their own phone-rep) already 3 days late! And it STILL may take 3-5 MORE business days to arrive. Overnight!?!? 3-5 days?!? What kind of overnight service takes 3-5 business days!?! From my experience, if you HAVE to use this company, as soon as your money drops, remove it and put it somewhere safe in a brick-and-mortar you can actually go to. If a disputed charge pops up, take ALL of your money off their system before you call to kill your card, or else it may be WEEKS before you can get to your funds. And you better hope the card gets there before your next payday or it may be weeks before you can access any of that money, too. Repeated 7-10 day waits add up. I have since learned I have options, so I will be taking my banking elsewhere ASAP. This company has burned me for the last time. These incompetents locked me out of my card on a business trip a few years ago, even after I followed all of their instructions on their app regarding non-local card use. They wanted the vendors to call and verify for them at every transaction! REALLY !?! What vendor does that! I couldn't pay for my meals or any other necessaries! It was humiliating and degrading, and then their customer service patronizingly treated me like it was MY FAULT, and then got attitudinal when they understood THEY were in error! I am VERY angry with this company due to the profoundly difficult place they have left me in. I contacted this company LAST MONTH in plenty of time to take care of my business, but all I get are excuses, redirection, conflicting policy narratives, and ultimately NO RESOLUTION as of this writing. I have never once, in all of the calls I placed to this business, felt like any of their reps really cared about helping me. It was more like they were looking for ways NOT to help me, like they were running interference. They'd claim they were transferring me to a supervisor, so I'd go on hold for 30 or so minutes, then I'd get hung up on. Then I have to call back, re-enter my bona fides, regurgitate the situation yet again, and then STILL get nothing but an eventual dial tone. It'd be different if it happened once, but I have made multiple calls virtually all with similar interactions. In the years I have been forced to utilize this company, I have never called and had ANY issue resolved to my satisfaction. EVER. I doubt you will either.