mywisely.comReviews of mywisely.com

Issue #1- no security. If you drop your card, anyone can use it since no pin or no signature is required for transaction. Also the app allows you to take screenshots of all sensitive information, which I've never seen before. #2- If the total of your purchase is more than the amount remaining on your card, the card will be declined without explanation. So basically, always make sure that you know the exact dollar amount left in case you need to do a partial payment. I recently received an email invitation to take a user survey, and I wanted to express my opinion on this. As soon as I chose "prefer not to answer" on my employment status (because why does it matter?), I was immediately deemed ineligible to take the survey. That was only issue #3, but if I had stayed with that job longer than 3 days I'm sure I would've experienced all of the lackluster customer service from overseas and financial theft from Wisely themselves that everyone else is complaining about. If your employer is using Wisely, they're either foolish, hanging on by a thread, or they just don't care about you.

This is the worst card, the worst customer service you will not get your money back. They will not give you any timeframe on when you will receive your money back so for these people or the worst do I repeat you will lose all your money on this card, and you will not get it back

Horrible customer service. I had changed my password five times and it would not work no matter what they told me to do it would not take my new passwords. Then when I tried to use the card the other day it would not take my four digit code so I wanted to change my PIN number I called up and gave them all the info they had my phone, social security number, zip code, my number of the card, the security number on the back of the card, but that was not enough I could remember the month of the last transaction but could not remember the exact day cuz of money doesn't get put in the exact day you work I gave him the month when he said well just give me the month and then they locked me out saying that even though I needed this money on this day for my nephew's graduation that I was going to have to send documentations in and they would not be reviewed until 2 Days later. I even talked to the manager on site same reaction. They never acted like they wanted to help me at all they were from the Philippines and they had no kind of compassion for the predicament the 71 year old woman was having with the car that she could not remember the exact day but gave them the exact month and every other piece of information about me. I'm actually waiting for identity crisis to come up now after all the stuff I gave them. I cannot work for this company anymore or I'm going to have to get them to pay me out like cash because I cannot deal with this with this card and this is not the first time I've had problems dealing with this company Wisely. Never have I had customer service I could take good care if they could help me or not to see what they could do to help me just lock me out and tell me send this or you don't get your money that you work for a month before that is sitting in there and it tells me the balance is in there and if I had known ahead of time they were going to question me like that I could even got the date of the last transaction off of the prompts at the beginning of the phone call. So if you can use any other company please do I've had other pay cards and never been treated like this. So sad that people have to act like this and treat people like this when all they're trying to do is get the money they had and they will know it was me cuz they had everything on me except for my firstborn.

They need more experience customer service my son passed back in November 27th 2022 and I have been trying to get his money released over in my name because he was not married and every time I try they tell me I got to fax all the information and I got to email all the information I've done both and customer service still acts like they don't know what I'm talking about when I call them

Hi Alan Garcia, As you requested, we are writing to let you know that a transaction on your Wisely® card ending in 7926 exceeds the threshold amount you set. Transaction amount: $0.27 Date of transaction: 05/24/2023 (mm/dd/yyyy)

This is a scam. They hold your money hostage and have no human support staff to clear up any of the constant issues.

DO NOT GET WISELY!!! THEFT! I was introduced to the Wisely card through my work at Jimmy John’s and am a delivery driver and this was a way I could get payed daily instead of bi-weekly, so it seemed to be a great idea. I was very wrong though. From January 2022-March 2023, I had approximately $4000 stolen from my acct. at first they skimmed though it in 2022 and then in 2023, they repeatedly stole so much of my earnings. I didn’t want to believe it and I called customer service quite a few times and they just said it was a fluctuation and how their bank institution worked. DO NOT TRUST WISELY!!!!!

If I could give NO STAR I honestly would!! My husband has been with Wisely for about 5 years now. He also has Chime and Chime is alot better than wisely. We have been having trouble adding it to Apple Cash and also sending money thru cash app and Venmo. It should not be this difficult. Not only that my husband tried to withdraw his money to put it on his main bank, it would not let him it kept declining! That’s a big problem when you have money there but cannot access it! And when you call they are NO HELP! they are just as lost as you are SMH! We tried speaking with customer service , they said they had to unlock the card… They claim they unlocked it and we were still UNABLE TO withdraw any funds or go online to pay bills. For a whole day we had no access to my husbands check!! Which is ridiculous!! We will be closing this account!!!