mywisely.comReviews of mywisely.com

Have to get it for my job. They are thieves!

This company is an absolute joke. They have literally stolen 800 or so dollars from me. They don't let you get wire transfers or any type of service that is considered modern. Avoid this POS company at all costs.

My Wisely customer service sucks ass 💩

This is the worst company I have ever dealt with. My account got hacked. They took over $500 and told me it will take up to 90 days before the review process. my card was taken and they told me it would cost me $35 to ship a new one their customer service is awful, they couldn’t provide me with any information regarding who was taking my money from me . I was left with no money not even a way to purchase a gallon of milk for my family.

My fiancé works for a company who uses ADP for payroll and pushes people to use the wisely card. He decided after months to get on board just to put a couple of hundred on there bi-weekly for easy access money. He got his Wisely account, set it up in ADP, was told it'd be two weeks to take effect, two weeks has passed, $200 shows as being deposited to his Wisely as per his pay stub but the money is not there. He has called his employer, ADP (Where he can't speak to a human being at all), and Wisley. Everyone points the finger at the other and no one can tell him where is money went. Is is possible he entered a wrong number? Maybe, but me being a 28-year payroll professional myself I would think that two week waiting period would be to pre-note test the account info to be sure THIS would not happen. Apparently not. Now, in my 28 years, you FIGURE OUT what went wrong for the "Employee" and don't just pass the buck. They can't tell him where it went if it might come back. All they tell him is wait 7-10 business days and if it doesn't come back to his account to "file a claim." No. NO! IF it is erroneously deposited to someone else's account, Wisely is obligated to retrieve it and return it to my fiancé's employer and/or ADP and the measures need to be taken with in reasonable time to get it corrected. Making him have to essentially jump through hoops to get his WAGES is probably a violation in some way of any given state's wage payment and collection law I'm sure. That fact that ADP/Wisely are telling him to just sit and wait for his money... FOUR DAYS BEFORE CHRISTMAS... without offering any help is UNACCEPTABLE. But, again me being a 28-year payroll professional I NEVER do business with ADP. They are the WOSRT and that certainly explains why Wisely is terrible too... they're ADP's product.

I have a Wisely Account through Amazon for anytime pay which is wonderful but the customer service and the turnaround time for resolution is horrible why should I have to wait 2 weeks to get $260 dollars returned to me from an ATM withdrawal that did not dispense my $260 but it decreased my account by $260 which of course only took seconds. Before that I defrauded out of $147.34 (Amazon Prime Charge) from a company posing themselves off as the very company I work for and I am still waiting to be reimbursed. I think Amazon needs to reevaluated the financial institution that they’re affiliated with or I need to limit or discontinue my access to anytime pay because it is becoming a financial burden.

I don't recommend Wisely because if you lose your card, it takes forever to receive a new card or you don't receive it at all. They also will lock your card without your permission and will make you send in documents to prove that it's you and make you wait to access your money and make you get a new card through your employer. Customer service representatives don't understand anything you explain to them. DO NOT USE THEIR SERVICES!!!

Tried to make a purchase and card reader declined my card although money was there. I called to dispute because I saw the charge actually went through. It's been almost 2 months and I have not received my money back. Customer service is clueless, they have no idea what they are doing.