mywisely.comReviews of mywisely.com

They aren’t very good at disputes. Even when I know I could win my money back for services not received, these idiots at wisely still denied me! Just terrible!

Committed Service, Room for Growth My experience with this financial institution has been positive overall. The staff demonstrate professionalism, courtesy, and a willingness to support customers with their financial needs. I appreciate the secure systems in place and the range of services offered, which give me confidence in handling my transactions. That said, there is room for improvement. A few areas—such as reducing waiting times, enhancing digital banking features, and providing quicker customer support responses—could significantly elevate the overall client experience. These improvements would not only make the services more convenient but also strengthen long-term customer loyalty. I truly believe this institution has the potential to set new standards in financial services. With continued focus on innovation, efficiency, and customer care, it can grow from being a reliable choice to being an exceptional leader in the industry. My overall experience with this financial institution has been positive. The staff consistently demonstrate professionalism, courtesy, and a genuine willingness to support customers with their financial needs. I also value the secure systems in place and the wide range of services provided, which inspire trust and confidence. At the same time, there are opportunities for improvement. Reducing waiting times, enhancing digital banking platforms, and speeding up customer support responses would make the client experience even better. By focusing on these areas, the institution can build stronger customer loyalty and position itself as a leader in financial services. I believe this company has all the right foundations. With a stronger emphasis on efficiency and innovation, it can move from being reliable to being truly exceptional. Short/Customer-Friendly Version Title: Great Service, Can Get Even Better! I’ve had a good experience with this financial institution—the staff are friendly and professional, and I always feel secure with their services. The only thing I’d love to see improved is faster customer support and more user-friendly digital banking options. Overall, they’re reliable and trustworthy, and with a few upgrades, they could be the best in the industry. 1. “Reliable and professional service, just needs quicker support to be perfect.” 2. “Secure, trustworthy, and improving—looking forward to even better digital banking.” 3. “Friendly staff and solid services, with room to speed things up.” 4. “A financial institution I trust—small upgrades could make it truly outstanding.” 5. “Good experience overall, but faster service would take it to the next level.”

Hell someone hacked my card somehow and bought airline tickets in Fla. I'm in WV. I saw a pending fee for the airline and called to tell them that I never ordered airline tickets. They cancelled my card. Told me a week to 10 business days but didn't mail it for 4 days. Then I am told 45 to 90 days to get my money back when I gave them notice to not release my money to these criminals. I have been with them for about 10 years. They should see my pattern and that I don't have disputes. So why should I (1.) have to wait almost 2 weeks to have access to what I have left? (2.) They could have shipped it much quicker. (3.) Have o go through this 2 to 3 month period to get MY MONEY back when they should not have released it in the 1st place. This is not a bank. And being a patron for a decade makes no difference to these people. Can't understand them because most I have talked, to talk too fast, and I can't understand their broken english. I feel sorry for young people that live paycheck to paycheck. ACP is more worried about keeping money for interest profits than the interest of their clients.

Dec.21st 2024 I received a text from Wisely asking if I had charged $8.62 to Amazon prime. I responded no because I hadnt tried to purchase anything on Amazon. I then received a notice from Amazon Prime video saying I needed to update my form of payment. Light bulb moment, video being the key word left out of the original text from Wisely. I immediatley called wisely customer service and let them know I answered incorrectly and that it was a legit charge. I was told it's an automatic function and they suspended my card and a replacement will be sent in 7-10 days. Its Dec 21st and thats my paycheck, surely this cant be right. I asked for a supervisor and was put on hold and then the same voice says he is the supervisor and no change "replacement card in 7-10". I started to say.... then was hung up on. Im trying to include exact details so Im sorry for the long read. I signed up through the wisely app and did the chat with Falak and he gave me a phone number for the "specialized team". After giving all my info for the 4th time I was told "you tried cutomer service over the phone and were offered a solution and hung up, you then tried to go through the app and now your here with me". "you have failed 2 times and this is your 3rd and last time. Exact time of transaction, exact amount of transaction and exact name on transaction and if you fail 7-10 days thing. I will be leaving wisely and just doing direct deposit, these clowns forget who's money it is. I have never had any card company catch a fraudulent charge before or during a transaction, infact the only person not allowed to use my card(s) has been me! So I posted this REVIEW on Saturday night and wisely had turned my pay card back on........well well come Sunday morning guess what? Its shut down again because I didn't respond to a text sent to me at 4:00am Sunday morning. Hmmm be careful of what you say in your review, the truth may get you shut down over the holidays.

I have my wisley card and put my tax money on it and I have an amount of 2,745 USD and I have not used my card for a while, then when I started to use it, they locked my card and kept declining. I asked them to unlock the card, the agent tells me that the card takes two days to unlock. And the reason they locked it is because they noticed that my account stayed at the amount for a while and it automatically locks when they don’t notice any transactions for up to an week. But the problem is that this has been going on for two weeks. I make one transaction then later again, it locks! This is so stressful for me. I could be stuck in the middle of the road and at any given moment, it will lock on me. And god knows what will happen to my money!

Only diverting about 4% of my income to this card to save a little extra $$ for things like spending money on vakay and Christmas shopping. I love the app and the savings envelopes. I keep the card locked thank goodness, but I keep getting emails saying transactions are being declined due to the card card lock status. Meaning someone has my card info and is attempting to use it. This is my 2nd card already and it happened again today. I've changed my password numerous times and no, it wasn't me attempting to charge $21.21 at zynga zynga poker. And $1 for door dash . They have no explanation on this and the person I talked to last time it happened tried to imply maybe my husband was stealing from me. Seems like they may be selling your info if you ask me. Telling me well they didn't get anything so don't worry about it.