mywisely.comReviews of mywisely.com

Ordered a new card because of a fraud alert and they claimed it would take 7-10 days to arrive and its been over 2 weeks and nothing. Horrible customer service. Haven't gotten access to paycheck in almost 3 weeks. They say to get it expedited I have to pay $35 for overnight shipping, when they're the ones who took too long to send me my card. Won't be using their service again. Such a scam.

I swear Wisely take you through all the flaming hoops for the most simple things just to tell you NO! You can’t be helped! Disgusted by this institution and app

Do NOT use WISELY! They actively participate in ACCOUNT FRAUD! They just stole $2200 from my card and have not shown any transparency with this theft. Others are unable to get their money from their employee IRA accounts.They have a 1 Star rating. I'd give less for their rude, unethical business practices.

They did nothing to help fix my problem,other than blame me for not being able to make things easier for them. Trash company, and the managers are the worst. don't get this card if looking for help!

How do you score -10 seriously!! Wisely is serviced under 5th 3rd Bank. Went to an ATM serviced by 5/3 bank. ATM had an error when I tried to pull money. ATM did not give me any money but pulled it from my wisely card provided and serviced by 5/3 bank. Receipt says error on money dispensed. Via no money came out. Call card customer service they say call atm provider call 5/3 bank they say call Wisely. Excuse me isn’t wisely provided and supported by 5/3. Since it is a prepaid card provided they are saying 45 days for it to be investigated. But wait it gets better have to file paperwork takes up to 10 days for paperwork to be provided. Are you kidding me? I have video and paper receipt to show error from atm. CUSTOMER BEWARE. They are thieves and do not care about there customer literally all levels of customer service was a joke and if you don’t have an direct account with them you can’t get ahold of the people who service the ATM. RUN!!! Filed police report of theft. No Joke!!! No my family will not have groceries etc. NEVER AGAIN

Absolutely not. I lost my card, requested a new one. My funds are now completely inaccessible and being held hostage until my new card arrives and it's been nearly 16 days. The reps have barely spoken English and the one I got today was so snotty I was incredulous I'll be emptying my money out and never returning

Fraud Fraud Fraud I’m convinced that the people at Wisely are the ones that took money out of my account. Fortunately it was only $256. Of course I needed that money and after 2 months of calling a representative they determined I knew the perpetrator who actually added money to my account and then withdrew their money and mine. If I could give a Zero I would. Worst part I was robbed and they didn’t even use a gun or a weapon. If you have this card WITHDRAW your money IMMEDIATELY before they do. My next step is to get out of ADP. Because of them I’m $256 dollars poorer. Look at the reviews of how many people have had their myWisely accounts infiltrated the same way without getting their money back. You can’t even report it to the Police Department because WHO do you report??? The number on the Card goes to a Scam Artist a professional at best. Mother F@ckers ….

THIS HAS BEEN THE WORST EXPERIENCE OF MY LIFE BY GETTING THIS CARD THRU MY EMPLOYER(GAUDENZIA CORPORATION) I WAS DEFRAUDED OUT OF $200 PLUS WHILE I WAS ON THE PHONE WITH THE REPRESENTATIVE FROM WISELY. I COULD BARELY UNDERSTAND THE REP BECAUSE OF THE LANGUAGE BARRIER AND EACH TIME I HAD TO EXPLAIN THE CIRCUMSTANCES TIME AFTER TIME. TO MAKE A LONG STORY SHORT I WAS SENT A DENIAL LETTER WITHOUT HAVING AN INVESTIGATIONS. I WAS CURRENTLY WORKING AT THE TIME OF THE FRAUD ON THIS CARD. THE ADDRESS THAT IS WAS BEING COMMITTED FROM LOCATION STATED 705 PHILADELPHIA PIKE WILMINGTON DELAWARE THAT BELONGS TO ERA REALTY COMPANY WHICK ISNT A PNC BANK ATM THAT WAS TOLD BY ME FROM THE WISELY REP. PLEASE EXPLAIN TO ME HOW THIS IS MY FAULT. THIS HAPPENED ON DECEMBER 20TH 2024. AND YET AGAIN I WAS DENIED MY CLAIM AGAIN. SO I CONTACTED THE NEW CASTLE COUNTY BETTER BUSINESS BUREAU TO FILE A CLAIM AGAINST THIS COMPANY THRU ADP. THIS WAS A HORRIBLE SITUATION THAT SHOULD HAVE BEEN RESOLVED FOR THE CLAIMANT. EVERY CHANCE I GET I WILL CONTINUE TO SPEAK ABOUT ALL OVER SOCAIL MEDIA WITH DOCUMENTATION TO PROVE HOW THIS IS IRREPARABLE HARM DOING THE HOLIDAYS FOR ME AND MY FAMILY WITHOUT ANY REGARDS TO HUMAN DECENCY IF I COULD GIVE A ZERO I WOULD HAVE