mywisely.comReviews of mywisely.com

Card is always getting hacked don't use them

This service is horrible. They made me wait to get a card after I got my direct deposit and held my money for days after. Horrible shitty service and even worse representatives. I’d give no stars if I could.

If I could leave a 0 star review I would have. DO NOT USE WISELY!!!! My account has been hacked several times while using their card and system!! I have lost THOUSANDS while using them!!! NOW THEY WANT ME TO WAIT FOR 45-60 DAYS FOR A RESOLUTION!!! Their customer service representatives are unreliable as is their chat system built into the Wisely app.

Ordered a replacement card told it be here in 2 days it's going on 5 days no card got charged 25.00 never use wisely

Hell someone hacked my card somehow and bought airline tickets in Fla. I'm in WV. I saw a pending fee for the airline and called to tell them that I never ordered airline tickets. They cancelled my card. Told me a week to 10 business days but didn't mail it for 4 days. Then I am told 45 to 90 days to get my money back when I gave them notice to not release my money to these criminals. I have been with them for about 10 years. They should see my pattern and that I don't have disputes. So why should I (1.) have to wait almost 2 weeks to have access to what I have left? (2.) They could have shipped it much quicker. (3.) Have o go through this 2 to 3 month period to get MY MONEY back when they should not have released it in the 1st place. This is not a bank. And being a patron for a decade makes no difference to these people. Can't understand them because most I have talked, to talk too fast, and I can't understand their broken english. I feel sorry for young people that live paycheck to paycheck. ACP is more worried about keeping money for interest profits than the interest of their clients.

Unfortunately I thought what a good idea this was through my payroll company ADP absolutely horrible my card was hacked and they are making me jump through hoops. This is my money and no provisional credit. I have called daily and the same run around some one who reads out of a pre determined set of wording. DO NOT DO IT. Only one person was some what helpful after my 18 calls

I've had a card from this company for 7+ years, and over the course of these 7 years, the customer service has declined. It is never their fault its always yours. They always seem unenthusiastic when calling and hang up. Many times, I would not be able to understand their accent and I would ask to speak to someone else, they would leave me on hold for 3+ hours then hang up.

My fiancé, card expired 11/2024. He has not been able to obtain a new one or access his money. We have called several times and have spoken with multiple supervisors and managers. They are not on the same page. Their customer service is terrible, from line staff to managers. We requested to speak with an American representative, we were told they will call us back in a few hours. No one called us, we called back and was told by a manager, an American representative would take 24 hours to 72 hours, when I said, that’s unacceptable. She hung up on us. I am filing a complaint with the BBB and the owner of the company. I think everyone needs to file with the BBB. They will not allow us to speak with an American Representative, we think it’s fear of losing the business.