mywisely.comReviews of mywisely.com

I wish I could give zero stars but that’s not an option on January 1. It was a charge on my account for $278. I immediately contacted them. It’s for a credit builder account with a whole Nother person‘s name on the actual statement that clearly is not me. I talked to one person they assured me everything was started no big deal a week later I get a card in the mail with that’s not my name I call back. I explained what happened. They said oh we’re so sorry. I asked about the paperwork that I’m supposed to fill out and then email back. They said wealways send it out They overnighted me a new card with the correct name on it and then tell me that they can’t send me the paperwork that I need to sign and then when I do get it that I have to email it back to them Day 12 I call again about my sixth call. They say oh no write this email that will get the dispute started all the while all the other calls saying that it would be investigated here we are 15 days later and you’re telling me that it’s going to be until February 15 to do the proper investigation. I called to talk to a supervisor I talked to a supervisor that barely spoke English. I asked to speak to her supervisor and she said there was nobody above her. I asked to speak to somebody that was equivalent to her and she stated that she would leave an email and somebody would call me back within 24 to 48 hours. Still nothing. I wish I could give zero stars. The only one star I will give you is that the card is purple By far, the absolute worst company I have ever used. I got this through my employer, it should not take 45 days to find out if something is mine or not when it clearly says a foreign name on the account that’s not mine absolute worst service ever do not recommend zero out of zero

WORST BANK EVER wouldn’t let me in MY ACCOUNT! I couldn’t even reset my password.! I also feel as though this bank needs to be shut down the people talk over you and much more DO NOT BANK WITH THEM

WORST CUSTOMER SERVICE EVER!! First, every single person we talked to (over 10 reps) were all in India. You will NEVER get a person you can actually understand! They didnt realize they unmuted the phone to early and we heard dogs barking, music playing, and what sounded like a group of people in the background just laughing. We called to check our balance due to waiting on a refund which we were not seeing on the app. Wisely said the las 4 of SS number we provided was wrong so they locked our account. They then requested we send a clear copy of the FULL SS number to their link. NO WAY was I EVER sending my SS number to a customer service company where people are listening to music and laughing in the background. We declined doing this and asked for other options so they told us to contact our employer since the SS number was in error on their end. We drive to our employer, call Wisely back, and tell them we now have management on the phone. The customer service rep for wisely accused us of pretending to be the manager and hung up the phone on us and our employer!! My manager was shocked and made every call he could to our District Manager, HR, and general manager, because wisely refused to unlock the account unless we sent or TOLD then the full SS number! Our manager also said that info they wanted is highly inappropriate. I called wisely back and they answered the phone but would not say anything! This happend 2x in a row. So I blocked my number and called again, and they answered! Which means they INTENTIONALLY said nothing on the phone when they seen my phone number calling! How is this company still in business?! When I tell you, EVERY SINGLE REP WE SPOKE TO HUNG UP THE PHONE ON US, I MEAN IT. We called over 15x and each and every time, they literally hung up the phone on us and still refused to unlock the account unless I told them my full SS. I kept asking every agent I spoke to for the list of names for all the reps that handled our calls that night so I could file a complaint and every single rep said NO and that they would not give us any name! When I pressed the issue, they kept hanging up!! My general Manager finally called wisely in the middle of night and had to THREE WAY call us so we could give her authorization for the call. The GM told wisely the SS error was corrected by HR after doing a hard reset in the system over 2 hours ago and the wisely rep confirmed to seeing that correction in the system. So if the SS issue was fixed hours ago, why did every agent request mu FULL SS number after HR fixed it?? These people are crooks looking to steal your personal information! After my GM reminded wisely that they are a contracted third party company who works for them, the agent THEN decided to unlock the account! My GM asked the same question I did which was to give her the names of all the reps that took the call for that account that night and again, wisely said NO WE CANNOT GIVE YOU ANY NAMES. THIS COMPANY AND THE PEOPLE WHO WORK FOR THEM ARE CROOKS!B DO NOT GIVE THESE CRIMINALS YOUR MONEY OR ANY PERSONAL INFORAMTION! As soon as out account was unlocked, we removed every cent from there and will be switching!! Also, I'd like to note that there is no other way to file a complaint on these people except by calling THEM. No corporate, no alternative number. You can only call them, so really no way to even complain about this AWFUL CRIMINAL customer service reps. I will be complaining with ADP as well since Wisely is under them. All of the calls are recorded, so there is proof out there of all of this taking place. HORRIBLE COMPANY. DO NOT TRUST THESE SCAM ARTISTS!!!!!!

Couldn’t access funds just because I was waiting for a card to come couldn’t move the money or transfer it until I got the card or nothing terrible company to bank with never again I wouldn’t recommend them to anyone can’t access funds when you need them terrible terrible customer service. Had to call 5 times and still got no where nothing was resolved.

Honestly the worst company I’ve banked with, I had a wisely card at the time of my new job and didn’t have my own direct deposit account and asked to have what they call “a company card”. This was back in august and I had never received that card until my supervisor had to give me on physically. Then recently I wanted a refund as uber took 9.99 out of my wisely card without my authorization, customer service is telling me they’re sending me a new card. I just wanted a refund, then they proceeded to give me false dates of my new card arriving, that was shipped Dec 20 and have not received up until now. Then I call and the woman on the phone can barely explain my card dilemma. So now I have a new card “arriving” Jan 8, with overnight shipping with the price of 35$ which I wasn’t informed about the fee when on the phone. Honestly feel like closing down the account and going to Wells Fargo,🫥

Actually I would rate them negative stars. Horrible experience and customer service!! No help at all, lock me out of my account automatically lock me out of login ask questions you can only answer on login. Make you download 2 forms of id because they say my date of birth is incorrect, so I get to suffer I got bills to pay and am locked out, I'm motioning for a court date if it prolongs any further!! Do not go through them I repeat never go through them! They will take your money and lock you out! Absolutely horrible. If I have to I will get everyone together to sign a motion to shut them down if need be. Something is not right with them.

CONSTANTLY having issues with my card. Spend a lot of time with customer service getting my account unlocked, which always means waiting another 2 days to access money I stood on my feet and worked hard for. Customer service absolutely terrible, they didn't care that it was Christmas time and people need their money. The card has worked on and off for 3 weeks. I've considered getting another job just to avoid these terrible FAKE cards. And if you aren't locked out of your account, you might just be at a place where wisely card isn't supported. Is it fair? Give me access to the money that is rightfully mine and earned! The man I spoke to today was shameful and knew he could have helped more! He actually hung up on me. Hope he gets the Christmas he deserves, since he sits on his butt refusing to actually help anyone in a bind. Everything is expensive.. do you think people have extra money to play around like this?

Horrible company rude don't help and will not listen to anything. I pray my employee start going through someone else ridiculous