mywisely.comReviews of mywisely.com

They don't release your paycheck until 7pm. Then they say the problem is with your employer. I started a account with another one and had a couple of hundred deposited in that account. I recieved my money by 10am and Wisely still shows up at 7pm. So they hold on to your money that you worked for, there a joke.

Wisely is the worst company payroll company I've ever dealt with the advertise to get your funds today earlier on the ADP app and in reality you don't get nothing I didn't even get my first my first payroll check it says deposited on the ADP app but the car is saying no pending transactions this is the worst scam I've ever had if I can write them negative 10 I will give it to them they suck they don't even have any customer service reps that can help you in my opinion the worst company ever so if anybody is reading this do not ever ever ever use this company

Not ever a star. Such a scam. Nothing but excuses from oh your id didn't upload, oh you didn't upgrade, oh your company changed their name then oh you have to open another account and maybe it will work

I am customer through wisely card, they could not help me log in, or reset password. They say my date birth is wrong. There were asking for my password and social security number image . Which I refuse to do. For this, is red flag. I get pay through my employer. My employer is the only person should be asking for this. I’ll be switching to direct deposit for now. Plus’s it’s take 3 to 5 days to transfer the money to my bank account. Worst service. I work two jobs. This worse card any company can give to employee. The money takes too long to transfer to my bank accounts and now wisely is charging $3 fee to transfer your money to be available the next day. Which I was willing to do. Now that I am having this issue. I will no longer be there customer. The languages barrier with other person on the other line I can’t understand what they’re saying. Red Flag all over.

My wisely is a scam! My company offers this debit card as a convenient payroll option but all they have given me is inconvenience!! I called them to dispute a charge made by Door Dash and made through my Cash app pay and they automatically, locked my card without my consent. They said they will have to send me a replacement card AGAIN!! they just did this to me about 6 months prior and charged me $15 if I wanted to receive it the next business day. After I agreed to that it took 3 business days and a weekend to receive my card. in the meantime I could not access my funds. They also did this to me before within the past 2 years, they did this 3 times at least!! They also kept declining my card when I would use it causing me embarrassment repeatedly this is one of the times they locked it and did not allow me to access my funds saying that they are required to send me a replacement. I just filed a complaint on the BBB website. Im withdrawing all my money and never going back to Wisely!!

A customer Service rep put in a dispute without my authorization. She also deactivated my card, so that means whatever funds I had or anything that I needed to pay, I was gonna be unable to pay my children needed things, and I was unable to provide because my card was deactivated in a dispute was submitted without my authorization.Then I asked to speak with a supervisor , transfer to sup by the name of Andrew. He was no help at all. They did not want to give me corporate number. I cannot get the agent name who put in a dispute without my authorization. They deactivated my card right before I got a deposit. I was not able to pay my bills on time due to them taking 10 days to send out a new card I stated over and over and over on the call that I did not want to put a dispute in . The customer service rep insisted and went and put a dispute in without my consent. I have been with this company using their card for over five years. This is the most distasteful situation that has ever happened to me. It’s safe to say I will no longer be using my wisely. I was also hung up on several times. I had to call back more than four times. This is unacceptable. When this company has your money hostage. I will give them zero stars if I could.

The utmost hypocritical people ever. We’ve banked with them for two years and they randomly deactivated our card and we had to call to PAY for an entirely new card and they cannot give us a reason they deactivated it. now we have ZERO money available

I would give them a 0 if I could. In December my account was hacked for almost 600 dollars to a theme park in California. I live in Ohio, and have fraud protection. I immediately called and filed a fraud claim. I was given a provisional credit after two weeks- and the case kept saying "pending" when I checked my App. This morning ( February 20th) at 5:00 am, the provisional credit was reversed, leaving me with a negative balance!!! I called and was told my case has been denied. WHAT??? I have fraud protection- and it was clearly a scam charge to Knotts Berry Farm, that should never have went thru without verification. When we traveled, Wisley denied purchases several times because I was out of my State, and didnt inform them prior. Now, I have to wait for a letter to "appeal" and find out what the bogus denial decision was based on. I wouldn't be surprised if it was one of their own employees that scammed me. They are after all based in California. One of those things that makes you think...This company is the worst. They should be put out of business. I'm not stopping here. I've placed a claim with the Ohio Attorneys General and The BBB. They are scammers themselves, taking hard earned money and not living up to their own policies. I know this will be sent to them, but don't expect any resolution, based on the joke of customer service received to date.