mywisely.comReviews of mywisely.com

PNC bank will give you your money back from unwanted transactions wisely doesn't use go2bank anyone else but them please people make them lose customers took $75 dollars off my card for tv subscription I don't have. Then they make you wait a whole two weeks in you got bills charge 35 to expedite it chime charges you nothing nothing buy a NetSpend card anything but wisely

Absolute awful company.there was a scam transaction trying to go through I called them and reported it so it could possibly be stopped they wouldn’t stop it. After that I tried to dispute it nothing.

Dec.21st 2024 I received a text from Wisely asking if I had charged $8.62 to Amazon prime. I responded no because I hadnt tried to purchase anything on Amazon. I then received a notice from Amazon Prime video saying I needed to update my form of payment. Light bulb moment, video being the key word left out of the original text from Wisely. I immediatley called wisely customer service and let them know I answered incorrectly and that it was a legit charge. I was told it's an automatic function and they suspended my card and a replacement will be sent in 7-10 days. Its Dec 21st and thats my paycheck, surely this cant be right. I asked for a supervisor and was put on hold and then the same voice says he is the supervisor and no change "replacement card in 7-10". I started to say.... then was hung up on. Im trying to include exact details so Im sorry for the long read. I signed up through the wisely app and did the chat with Falak and he gave me a phone number for the "specialized team". After giving all my info for the 4th time I was told "you tried cutomer service over the phone and were offered a solution and hung up, you then tried to go through the app and now your here with me". "you have failed 2 times and this is your 3rd and last time. Exact time of transaction, exact amount of transaction and exact name on transaction and if you fail 7-10 days thing. I will be leaving wisely and just doing direct deposit, these clowns forget who's money it is. I have never had any card company catch a fraudulent charge before or during a transaction, infact the only person not allowed to use my card(s) has been me! So I posted this REVIEW on Saturday night and wisely had turned my pay card back on........well well come Sunday morning guess what? Its shut down again because I didn't respond to a text sent to me at 4:00am Sunday morning. Hmmm be careful of what you say in your review, the truth may get you shut down over the holidays.

No good service outdated

Denied dispute transactions that was not authorized by me I told wisely once I found out on Nov 15 and it happened again Nov 27 I told them that someone told my money that I didn't authorize and dispute and once I called again they said my dispute was denied I told them how when it never authorized this ACH transfer transaction in the first place. They told me that the sent a letter to the address that was on file and I told them that I wasn't going to get because the address is wrong I don't live in Georgia and the number and email is not mine. So once I found out again that my money got stolen from me on Nov 27 I explain to them again that my account got over taken and they said that I had to verify my information I told how when the number doesn't match so they said the number you are calling can I send a link I said yes and then I sent them all my documents that they needed and now they said the are going to send me a letter to open up my case again how is this fair when it's my account and I didn't authorize this account and I called the cops and made a report on it I guess my next step is to sue them

I would give no stars if it was an option, do not trust this company unless you want to wait months or maybe never to get paid they make impossible loopholes to withhold your money from you and I’m sure some people may love it but I personally know a few who never got their money and are still waiting

This company is pure fraud. I had my check forced on this card. Previous company I worked for over 4 years ago had used them. They decided to send me a card and then tell me that current company doesn’t support the card THEY sent out. Almost impossible to get paid 2 checks in a row. They are fraudulent and act like they can’t even do their job. I know they are operating under 5th 3rd. Expedited service is a line of crap. Paid for it and have been waiting a week already after being promised 2 days. Only time I got their attention is when I said was bringing an attorney in if they didn’t follow through. RUN AS FAR AWAY AS YOU CAN. I love the company I work for but this is enough to make people find other places

I recently had fraudulent activity on my card, $200 worth. I did not notice until my card was declined a few days after the fraudulent charges happened. I reside in Washington and the charges happened in Texas, one of them being the typical Home Depot scam charge. I reported the charges to Wisely dispute team and requested a new card. The following day I get an email that the investigation found “No Errors” and when I called the wisely team again to try to understand why no errors were found, they were extremely unhelpful and unfriendly. I had to write a hand written letter re-explaining the fraud and send to their ADP HQ in San Dimas. The Wisely dispute team after hearing that I was not present for the charges and I did not give anyone my card or card number is in Violation of Regulation E, holding account holders liable for unauthorized transactions upon receiving oral communication. I am extremely disappointed in the lack of a real investigation, the process of having to hand write and mail a letter to open my dispute back up (this is not the 1950s), and the customer service representatives.