mywisely.comReviews of mywisely.com

I Was Having a Very Difficult Time Trying To Change My Address That I Had On File. But Then I Contacted Customer Support. and They Were No Help. and On Top Of That They Asked Me For My Password. I Went Off On an Agent and Then I Hung Up On Them. This Company Is Nothing But a Scam and Needs To Go Outta Business.😡😡😡😡

horrible, horrible experience. My money was being transferred there by accident, and I had never once activated the card, but my money kept going there. Asked for a replacement card as I had thrown away the old one, and the customer service offered to send a replacement in 7-8 business days. 7-8 business days (saturdays and sundays dont count) pass, and no card. call again, they tell me to wait another day, call 2 more times, and they say another day another day until it's day 10, on a weekday. and yet again they ask me to wait another day, I tell the guy I've been waiting for 10 business days, and he was actually really helpful and great, he offered me expedited shipping. That one guy is the only good experience I had with wisely. expedited shipping is 1-3 days. and it took them 4 flipping days to deliver instead. Also, the emails dont tell you which company is delivering the card so I had to guess the tracking number onto the company. turns out it's fedex. after 4 days, I got to finally activate it, and went to transfer my money back into my actual account, only to see it takes them 2-3 business days to transfer the money. And this is where I made a mistake, I made 1 typo, one typo when I was adding the bank account to the wisely app, and it took them 2 days to tell me that they couldn't find the account. So now I'm stuck here waiting another 2 WHOLE days just to hopefully get my money. Also, the robot when you contact costumer support is so bad, that I just instantly resort to spamming random numbers to more quickly be put onto a human. in total, I waited a month just to get my hands on my money, that's a month where people can have potential bills, potential grocery needs, everything, and they would have to wait a month just to get a card and then get their money. Horrible, horrible service. Helpless customer service (Except that one guy). If it wasn't for the fact my money was accidentally being transfered to this awful card I wouldnt use it. No benefit to using the card, it doesnt offer interest, benefits, NOTHING, there's not even any motivator to keep the money in wisely. awful. awful. it should be a crime.

If someone hacks your card wisely will not replace money

It is awful and my friend got hacked

This time? ? ? How about ALL the time!!!!!! I don't get my statements I have to pay for every month. When I have notified them repeatedly during the same trip, but keep getting locked out of my own account, and charged a fee each time. But the worst is when you are in a time sensitive/and, or safety situation and they suddenly have to send you a text/email for you to transact your own account business. ABSOLUTELY LOUSY CUSTOMER SERVICE!

Terrible. Feel scammed into a subscription. Did a quiz online, got generic feedback and that was it I thought until months later discover my PayPal was having monthly charges taken out. I did the quiz under an alternate email account to my main account and an email stating I was subscribed was sent to that email which I didn’t see. My main issue is I have no idea how they managed to link to my PayPal since I know I definitely did not authorise or link any payment plan to this. I don’t ever sign up to trials to avoid such things occurring and it was obviously my fault for doing the quiz that popped up during YouTube. I’m trying to follow up how this came about at the moment.

My card was blocked and for a week I've been unable to use it. No communication from Wisely about it. I called and was told it was due to an online purchase I made 2 weeks prior. They just didn't like it and shut the card down. I was treated so poorly on the phone, talked over, interrupted and when I asked to speak to a supervisor I was denied and told if I didn't like the way I was being spoken to, I could hang up and call back and talk to someone else. I did and it ended up being the same situation. I had a total of 5 calls and one online chat. In the chat the gentleman apologized and told me he could get me a call back from a supervisor which never came. After 40 minutes in chat he told me I had to call in, he couldn't fix the issue in chat. Worst company ever! My card is still locked and I don't have access to my own money, paycheck is depositing on it in two days and I cannot pay my rent or bills and cannot get help. I would give them a -5 rating here if I could!

I tried to log into my Wisely app this morning & the app isn't working. Then I tried to contact customer service via their phone #. Got a robot, and had to call the number and lie to get another department and talk to a supervisor (human being). I don't know if my card works or not, don't know if I've been hacked. The woman told me it would be 1-2 business days before they fix my app.