Kourtney B. K.
had an unauthorized Uber charge of…
had an unauthorized Uber charge of $527.77 on my Wisely account. After contacting Uber, they confirmed the hold was released—but Wisely still insisted I wait up to two weeks. It has been longer, and I still have no resolution. The moment this issue gets resolved I will be closing my account. I encourage people that’s what Wisely to do the same. Their customer service has been unhelpful, offering no real updates or support. I no longer feel that my money is safe with this company. The lack of transparency and urgency is unacceptable. Wisely has a long way to go in terms of reliability and customer care. I do not recommend signing up with them.



