mywisely.comReviews of mywisely.com

I’ve been using Wisely with Amazon Anytime Pay for over four years without issue. As a prepaid cardholder, I’ve never needed to authorize transactions manually. Recently, after rejoining Amazon, I forgot my Wisely account password and exceeded the number of login attempts. A verification code was then sent to an outdated phone number I no longer have access to. I contacted Wisely to report the issue and update my phone number. The representative told me it could be resolved by submitting my credentials (photo ID and Social Security number), which I did. I was told it would take 1–2 business days. After a full week with no resolution, I called again and was told to repeat the process. I complied a second time. A day later, I was unable to withdraw funds from the ATM—my only access point since the app remained inaccessible and my account was still locked. I called support again, and the representative ignored the history I shared. He suggested I receive a code at the old number or via the app—despite my repeated explanations that neither method was possible. This representative insisted my account wasn’t locked and tried to argue that it might be a system error, dismissing the clear facts. After three calls, I became understandably frustrated and asked to speak with a supervisor. I had to firmly insist, as the representative tried to deter me by speaking over me repeatedly. When I finally reached a supervisor, things deteriorated further. She contradicted the representative by confirming my account was locked. Despite explaining my situation repeatedly, she claimed Wisely had only received my ID—not my SSN—even though their upload system doesn’t allow one without the other. Eventually, she mentioned a “new policy” requiring verification for certain transactions—yet I’d received no emails, notifications, or communication about this. When my mother asked to speak on my behalf due to the increasing frustration, the supervisor dodged all her questions and then claimed she wasn’t obligated to provide her representative number, which is both unprofessional and misleading. I’m sharing this experience to highlight a serious breakdown in customer service and a lack of accountability. If anyone has legal expertise or advice on how to pursue action or escalate this further, please reach out. Complaints are being ignored, and it seems legal pressure may be the only way to drive change.

I signed up to have my paycheck direct deposited onto a wisely card because the ad promised I would have immediate access to my funds via digital wallet. Once deposited, I found no option to add the virtual card to my wallet. Customer support told me to uninstall and reinstall, wait two hours which I have done at least ten times now on my android. I even tried on an iPhone as well. Also tried to login on the website. The option to use a digital wallet doesn't exist. the reps said I could transfer to another card which also didn't work. Then they promised to expedite the physical card to me to arrive in three days. I followed up and was told it will be seven days. I feel powerless....I can't do anything about all of this misleading information, can't pay my bills, cannot purchase groceries ....it's not right! How can a company conduct business this way and get away with it? This card is no benefit to anyone.

We made a payment, but it somehow got lost. No one knows where the hell it's at, and it's going to take 1 or 2 days to track it down and cancel it and another 5 to get it back on my card? This is the WORST company!!! don't trust them with a dollar. I guarantee you they'll screw it up!

I wouldn’t even give them a one. I will give them a zero this is the worst goddamn company I ever had dealing with a job. somebody take money off your card You gotta wait this and wait that unprofessional you got people you barely can understand what they’re saying it’s just too much going on with this company and then want to blame it on you and then they will call you within 48 or 24 hours and never call like whoever came up with this company They need to discontinue it. they get upset when you asked to speak to a manager like this company is some bullshit.

This company is Full of Lies and Allows Hackers to make unauthorized Purchases from your account, I have recently experienced a Loss of Funds in the amount of 526.87, I made One purchase from TEMO and someone was able to Steal my Money from my account with Wisely, Stay away from this Company as they will not Replace my Funds that THEY allowed Hackers to take. This is Financial Banking Company that Allows other to take from hard working individuals, will Not Refund my money charges are from various Company's I have never Ever visited, I am a 21 year old that had to experience of having my hard earned money STOLEN Do Not Trust Wisely ADP should be out of Business for Good.

This company just...... I cant even. What i would like to know is who is the genius there that decided that everytime a person uses their card they have to log into the app and hit the yeah its me using the card button. So basically first transaction is always declined and you have to stand there in line with people waiting , wait for the message to ask if its you, then log into app and say yes its me all while trying to explain to the cashier how fn stupid this company is and try the card again. I dont think ive ever experienced something so dumb in my life. They literally gotta be just fn with people at this point. Unreal. Called customer service to have them remove the "security prompt" and they said it cant be removed and its not that big of deal to just hot the button. Ill be running as fast as i can as soon as i can to any other company but this one. Dumb, just inconcievably dumb.I may have to make up a new word just to describe how dumb this is like idk banglidumb.

This card is the worst prepaid card out there.. They keep locking your card.. And I don’t trust this Company,customer service is very bad. They don’t know what they are talking about.. The worst card out there…!!!!! Please don’t use this card… They lock your card when you are in a place business!!!

I wish there was a way to give them negative stars. This company is a joke. No customer service whatsoever. Got gas at an Exxon gas station which I normally do go to but I needed gas for my lawnmower so I didn’t use my main card I use this shit card/bank because I didn’t want to use my main account for this exact reason. I got 3 gallons of gas which was $9. I don’t use my pin in public. So I choose the credit option. Now I don’t keep much money on this card because It not my main account. I never would’ve gotten this card. But it was issued to me by my job. I had a total of $61.59 before it hit the gas for the lawnmower. Hours later I was checking my account balance and it said $0.00. So I called customer service and there’s a language barrier or so they pretend to understand. So I hang up call back. And it appears to be the same guy but this time he uses a different name. Whatever so I tell him what’s going on and he tells me that I should receive my back on June 7th I said “WTF, that sound ridiculous. I’ve never heard of anything like this before. Real banks don’t do that. They’ll hold the funds for whatever amount you spent not put a hold on $61.59.” He start speaking what sounds like gibberish to me. And every question I asked he conveniently didn’t understand what I’m saying now. So with that being said. I wouldn’t bank here clearly they’re not on your side. I would say I will be closing this account but there’s nothing to close because they gave it all away. SO DO YOURSELF A FAVOR. KEEP ON MOVING AND KEEP YOUR MONEY SAFE SOMEWHERE ELSE.