Tap ScoreReviews of mytapscore.com

We live in a very remote community in the far north where anything can happen during the winter. Sometimes mail delivery vehicles won't start, including planes. Mail piles up creating major backlogs. In the rush to clear everything, small packages can get overlooked. We had just such conditions right while I was expecting a shipment from SimpleLabs, and my order stalled somewhere across the north. The tracking showed no activity for a long time, and SimpleLabs just stepped up and were preparing to ship me a new order free of charge. I just received the new shipping information from them and my order showed up at the local post office. I was just able to contact them in time before the dropped off the new order. Communication with this company and their cheerful help has been excellent all the way. I will be recommending them to everyone else who needs this kind of service in this community.

There are many well water test companies/kits out there. And I have used many of these different companies. I switched to Tap Score after reading many positive reviews. I only use Tap Score now. What I like about this company is their customer service. They are way more responsive than anyone else I have used. I have had many questions about my test results for my home well over the years, including what sort of treatment plans I might need (or not need), and they provide live support with honest feedback. If the representative can't answer all of my questions, they connect me with the lead lab scientist who provides even more in depth answers and solutions. And you can tell they spend time on the personalized responses they give to me. These are not just generic, generated responses. This type of customer service is hard to come by. Highly recommend.

I unfortunately Had some trouble with my first FHA Certified Well Test. I had some coliform show up. Everything else was good but I couldn’t present that to my bank. I contacted Tapscore/SimpleLab for help and they sent me instructions on how to shock chlorinate the well aswell as helped me thru the whole process. After a few days I sent in my second test and sure enough everything came back clean. I highly recommend Tapscore. Sure saved me alot of hassle and thanks to Robin I was able to close on my house right on time.

Though you might be put off by the high price relative to other testing services, don't be fooled--Tap Score (formerly SimpleLab) is worth every penny! The tests are thorough & simple; the reports are exceedingly detailed; & the support is impeccable. I've had a months-long correspondence with the folks at Tap Score as our well water has changed & evolved & they've been there to help & guide me at every step of the way as I work with my plumber & a filtration company to properly solve the water quality issues here at home. If that hasn't sold you on Tap Score, I don't know what will!

The absolute best customer service I've experienced in a long time. I hade questions that they answered immediately, and I made an error with my purchase which they rectified right away. I love this company. It's so refreshing in today's world to actually feel like a valued customer!

I've been working on tracking down a strange smell in my well water and, with the help of Tap Score, we identified not only the smell but also other major problems with heavy metals. The reports are extremely informative and easy to understand. When I had questions, Kelly was able to help me with lightning-fast answers. I highly recommend using TapScore for water testing, everything has been above and beyond my expectations.

company has been very responsive to my urgent situation needing addressed due do shipping issue (which was no fault of the labs). Kelly went out of her way even before my samples arrived and has been quick to put my mind at ease by tracking their progress personally. I’d certainly recommend them for your personal or home closing needs-they’ll do what they can for you! I’ll let you know how it all turns out next week!!

My city water was irritating my skin and tasted awful. Before buying a house filtration system (I went with Springwell), I wanted to test my water to see what kind of filtration I needed. After reading Amazon reviews, I concluded that the cheap tests were inaccurate to the level of useless so I went with TapScore. While I find their site tricky to use, Kelly at customer service has been wonderful at helping me navigate the site, collecting the water samples and interpreting the customer friendly report. And the information was invaluable when talking to the Springwell people about what I needed for the house. I'm springing for another test to see what's left after the Springwell Whole House Filtration system was installed. Highly recommend TapScore!