Laura S.
Positive experience but needs a better summary of results
I was very alarmed and concerned when I got my results and needed them explained to me in more laymen’s terms. I was connected right away with Robin through the chat who broke everything down for me and answered every question that I had. I felt much better after I spoke with her and she was very reassuring. I would suggest that when someone gets their results that there is a summary (in simpler terms) and what intervention needs to be taken, if any. It can cause a lot of panic and anxiety and if you don’t know how to make heads or tails of your results and see a lot of alarming numbers / unfamiliar chemicals in your water. Overall, it was a good testing system and I would recommend it to others.



