SUSAN B.
One Month Later. . . Finally
I will finally receive the complete subscription since I never received my third month dosage and I have been without semaglutide for over three weeks. And then I was charged $705 without my permission for another three months supply which I contested with my credit card company and lost so I have another $705 invested and have not received anything!!! I don’t want another three months supply with MyStartHealth because they are not reliable and have caused me so much distress, worry, money and time with trying to get my full subscription and to cancel payment for another subscription which I was not ready for because of the lack of MyStartHealth support and service! The service representative today did not have time to hear all the details of my ordeal and it has been a long and frustrating month in dealing with MyStartHealth!!
Response from MyStart HealthSep 19, 2025
Susan, I am so sorry for the frustration this has caused you. We need to do better for you in this situation. I will be personally reaching out to you to resolve this and make sure we earn your respect and your ongoing business. It's my job at MyStart to make sure you have a 5-star experience and clearly we've let you down here. I want to make it right. Let's connect and work this out Matt, CEO, MyStart Health