Took a long to to receive the results but Chloe was helpful
Response from My Pet SensitivityDec 3, 2023
Stephen,
Thank you for sharing your feedback with us!
We do apologise for any confusion caused in relation to the lead time, all results are sent within 3-5 days once the sample has been received at our lab. This does not include the transit time which unfortunately is out of our control. Rest assured as soon as your sample reaches our lab our team work quickly to test the sample and deliver those all important results!
We are happy to hear that Chloe was helpful in assisting you! We hope that the results proved insightful.
If we can help you any further, please let us know!
Kind Regards,
Customer Support Team
ZJ
Zackery J.
DO NOT WASTE YOUR MONEY OR TIME!!
The website says 3-5 days but in reality it was over 3 weeks. I emailed to ask about when I was getting my results and that’s when I learned that it is sent to a different place over seas!! They couldn’t tell me if they got my sample or not. I got my results almost a month later and the results did not give any real information. DO NOT BUY AND DO NOT WASTE YOUR TIME OR MONEY!!
Response from My Pet SensitivityDec 3, 2023
Zackery,
Thank you for sharing your experience!
We do apologise for any confusion caused in relation to the lead time, all results are sent within 3-5 days once the sample has been received at our lab. This does not include the transit time which unfortunately is out of our control. Rest assured as soon as your sample reaches our lab our team work quickly to test the sample and deliver those all important results!
I am however, sorry to hear that you did not find the results insightful, if we can help explain these in greater detail please reach out to us. We want the results to be valuable for you and your pet.
Kind Regards,
Customer Support Team
KA
Kathy
SO glad I did this!
I have a 2 yr old cat that has had problems from the day she came home from the shelter.
She won't eat for a couple of days until she cannot stand it any longer. Then she eats, but almost immediately throws it all back up. When she does manage to keep it down, she has horrible diarrhea. Constantly licking and shedding worse than my Collies in the springtime, led me to suspect a food allergy.
I took her to several different vets, but no one could find a thing wrong with her. I tried several different formulas and flavors of food, both wet and dry, from multiple brands. None helped and some even made things worse.
So when I ran across My Pet online, I jumped at it. I sat on pins and needles until the results came in, and...I was floored! I knew she couldn't handle fish, especially tuna, but I had NO idea of just how many things could possibly be upsetting her system! Between she and her littermate, they are sensitive to nearly every protein known to mankind except for beef. Also rice, which is, of course, one of the 'go-to' ingredients for sensitive stomachs.
I am getting ready to sit down with a local animal nutritionist to discuss the results and what brand or type of food would be best for the two of them. Perhaps together, we can help this poor cat to feel better. I am sure she must be miserable.
Without My Pet and this Sensitivity test, I would have no idea how to help my poor cat.
Response from My Pet SensitivityDec 3, 2023
Kathy,
Firstly, thank you for sharing your wonderful experience!
We are sorry to hear that your cat has been experiencing awful sensitivities for such a long time!
I cannot tell you how pleased we are that the results have proved so vital in assisting you with the next steps to make her feel better and to hopefully enjoy eating again.
We are wishing you the best of luck with the animal nutritionist however, please know that we are here if you have any queries or concerns going forward!
Kind Regards,
Customer Support Team
LI
Lissa904
Fantastic!
This test really gave me a good starting point on how address my dogs allergies and skin issues. Once we got the results we made changes to his food. Thank you for this reasonable test to help our fur babies!
Response from My Pet SensitivityDec 3, 2023
Hi!
We are happy to hear that our test provided you with valuable insights into your pets overall health and wellbeing and could perhaps identify some of the items that might be contributing to their unpleasant symptoms.
It is great that you are now taking the results on board and have decided to make changes to your pets diet.
Thank you for trusting in us, if we can assist you throughout the elimination phase please let us know!
Kind Regards,
Customer Support Team
TI
Tiffany
Easy to read
Gave lots of information that I can clearly understand so I can start eliminating things from my dogs life.
Response from My Pet SensitivityDec 3, 2023
Tiffany,
Your 5* feedback is valued!
It is great that you found the information provided within the results clear and easy to interpret. We feel that this is really important so that you can move on to the action/ elimination phase.
If you require any further support during this phase please let us know, we are here to support you and your pet!
Kind Regards,
Customer Support Team
SD
S.D.F.
I got detailed report
I got detailed report, thank you
Response from My Pet SensitivityDec 3, 2023
Suzy,
Thank you for sharing your experience with us!
It is great that you have received your pets results and that you found the report details and hopefully insightful.
If we can explain the results further or provide help on how to implement changes, do let us know!
Kind Regards,
Customer Support Team
AD
Ashley D.
Their customer service is the BEST
Their customer service is the BEST! I wanted to upgrade to advanced after I already sent in my sample - they made it a breeze to switch without having to send in another sample. We got results back the same day the sample arrived at their facility! We’ve already started eliminating foods in my dog’s diet and have seen HUGE improvements!!
Response from My Pet SensitivityDec 3, 2023
Ashely,
Wow! We really appreciate your lovely feedback in relation to our customer service team!
It is wonderful to hear that our team were seamless in completing your upgrade and that our testing facility also provided your results promptly. We feel that the real proof of the results is during the elimination phase and the fact that you are seeing huge improvements speaks volumes!
We are wishing you and your pet the best of luck on their health journey. If we can help you any further, please let us know!
Kind Regards,
Customer Support Team
MK
Mariangel K.
Very accurate and informative
Very accurate and informative.
Took a little longer than expected.
Response from My Pet SensitivityDec 3, 2023
Mariangel,
Thank you for your generous review!
We are happy to hear that you found the information within the report accurate and informative. It is great when you can link the results to any symptoms your pet may be facing after consuming or being in contact with certain items. We also try to provide as much information at possible, so that you have a broad overview of what might be causing your pet discomfort.
Your feedback is incredibly valuable, and we're grateful for your trust in us. If there's anything more we can assist you with, please don't hesitate to reach out!
Kind Regards,
Customer Support Team
