myLAB BoxReviews of mylabbox.com

Response from myLAB BoxDec 8, 2025

Hello SB, Thank you for reaching out and sharing your concern. We’re truly sorry to hear about your experience, and we understand how upsetting and stressful this situation must have been. Your trust means a great deal to us, and we take concerns like yours very seriously. We would like to look into what happened with your test, your results, and the collection date discrepancy so we can better understand the issue and address it properly. Please reach out to us at [email protected] with your order details so we can review your case thoroughly and work toward a resolution. Thank you for bringing this to our attention — your feedback helps us improve, and we want to ensure your concerns are fully addressed. Your health advocate, Hannah

Response from myLAB BoxNov 27, 2025

Hello Sue, Thank you for reaching out and sharing your concern. We’re very sorry to hear about your experience, and we sincerely apologize for the mislabeled test. This is not the level of accuracy or service we aim to provide. Our customer service team will reach out to you directly to resolve this and ensure you receive the correct results. We appreciate you bringing this to our attention and giving us the opportunity to make it right. Your health advocate, Hannah

Response from myLAB BoxNov 3, 2025

Hello WeWuzKangz, Thank you for taking the time to share your experience. We truly appreciate your feedback and are sorry to hear that you had difficulty collecting your sample despite following the instructions carefully. We’d love the opportunity to help make this right and explore possible solutions for you. Please reach out to us via email at [email protected] so our team can assist you directly and resolve this promptly. We appreciate your understanding and hope to turn your experience around. Your health advocate, Hannah

Response from myLAB BoxOct 28, 2025

Hello Margo, Thank you for reaching out and for taking the time to share your experience with us. We’re delighted to know that you found our kits simple to use and that they provided you with peace of mind throughout the process. Feedback like yours helps us understand what we’re doing well and continue improving for our customers. We truly appreciate your support and look forward to assisting you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Your health advocate, Hannah

Response from myLAB BoxOct 21, 2025

Hello Elaine, Thank you for reaching out and sharing your concern. We understand how important timing is in situations like this. After reviewing your case, your order had already been shipped by the time your request to modify the shipping address was received. Once a label is created, it indicates that the order is already with the courier and can no longer be updated. Regarding your results, we can confirm that you received both the email containing your results and the notification once testing was completed. I hope this helps clarify things for you, and we appreciate your understanding. Your health advocate, Hannah

Response from myLAB BoxOct 20, 2025

Hello Lauren, Thank you for taking the time to share your feedback and express your concern. We truly understand how important it is to receive your results in a timely manner, and we’re very sorry for the delay you’re experiencing. Please know that we’re committed to looking into this promptly and will make sure you’re kept informed with regular updates via email as we work to resolve it. We appreciate your continued patience. Your health advocate, Hannah

Response from myLAB BoxOct 20, 2025

Hello Will, Thank you for sharing your feedback. We are thrilled to hear that you find our STI kits essential. Please feel free to reach out anytime to us for any further questions or concerns. Thank you and we look forward hearing from you again! Your health advocate, Hannah

Response from myLAB BoxOct 20, 2025

Hello Rachel, Thank you for sharing your feedback, and we’re sorry for the delay in getting your test results and the long wait for the delivery of your test — this is not the experience we want for our customers. To help us look into this and give you an accurate update, please contact our customer service team at [email protected]. We appreciate your patience. Your health advocate, Hannah