myLAB BoxReviews of mylabbox.com

Response from myLAB BoxApr 3, 2026

Hello MSN, Thank you for your feedback—we’re really sorry for the delays, confusing instructions, and slow support you experienced. Please contact us at [email protected] with your order details so we can make this right. We appreciate you raising this and are working to improve our process and reliability. We look forward hearing from you! Your health advocate, Hannah

Response from myLAB BoxNov 3, 2025

Hello WeWuzKangz, Thank you for taking the time to share your experience. We truly appreciate your feedback and are sorry to hear that you had difficulty collecting your sample despite following the instructions carefully. We’d love the opportunity to help make this right and explore possible solutions for you. Please reach out to us via email at [email protected] so our team can assist you directly and resolve this promptly. We appreciate your understanding and hope to turn your experience around. Your health advocate, Hannah

Response from myLAB BoxOct 20, 2025

Hello Rachel, Thank you for sharing your feedback, and we’re sorry for the delay in getting your test results and the long wait for the delivery of your test — this is not the experience we want for our customers. To help us look into this and give you an accurate update, please contact our customer service team at [email protected]. We appreciate your patience. Your health advocate, Hannah

Response from myLAB BoxApr 1, 2025

Dear T W, Thank you for bringing your concern to our attention. I fully understand the importance of your test, and we are committed to ensuring that this matter is addressed to your satisfaction. Please reach out to [email protected] so we can ensure the issue is thoroughly investigated and resolved promptly. We appreciate your feedback and look forward to hearing from you soon. Your health advocate, Hannah

Response from myLAB BoxJan 17, 2025

Dear Mike, Thank you for sharing your feedback with us. We truly apologize for the inconvenience caused by the delay in shipping your order, and we want to assure you that we are doing everything we can to prevent it from happening in the future. Should you have any additional questions or concerns, please don't hesitate to reach out to us at any time. We appreciate your understanding, and we hope you have a wonderful day ahead! Your health advocate, Hannah

Response from myLAB BoxNov 28, 2024

Hello Erika, I regret to hear that you are experiencing difficulty reaching us via phone. At this time, email is our primary mode of communication. Please feel free to contact us at [email protected], and we will be happy to assist you. We understand the importance of your test, and we are committed to addressing any concerns you may have. Please don’t hesitate to reach out so we can provide an update. Your health advocate, Hannah

Response from myLAB BoxAug 2, 2024

Dear Leo, Thank you for sharing your feedback with us. I'm sorry to hear about the issues you experienced with the men's 14-panel test. It must have been frustrating to go through the process of collecting and mailing your samples only to find out that some tests could not be completed. For the integrity of the tests, the lab determines the sample's viability. We are happy to resolve this concern for you; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah

Response from myLAB BoxAug 30, 2023

Thank you for sharing your thoughts on your recent experience with our service. We appreciate your feedback, as it helps us understand areas where we can improve and enhance the overall customer experience. We're pleased to hear that our discretion in packaging was appreciated. We understand the importance of privacy when it comes to these matters. We apologize for the delay in delivery caused by the carrier. While we strive to ensure timely deliveries, external factors can sometimes cause unforeseen delays. Your understanding of this situation is greatly appreciated. Additionally, we understand that obtaining enough blood for testing can be challenging at times, and we apologize for any difficulties you experienced. We'll certainly consider your feedback about providing an extra lancet to make the process smoother. Your suggestion regarding the Accutube QBC capillary tube is noted. We're always looking for ways to improve our processes and offer better solutions for our customers. We hope that you receive your results soon and that they meet your expectations. Please don't hesitate to reach out to our customer support team if you have any further questions or concerns. Thank you for choosing our service, and we look forward to the opportunity to serve you better in the future. Warm Regards, Hannah