myLAB BoxReviews of mylabbox.com

They sent an advertisement email that I found personally offensive. I very politely told them so. They replied with instructions on how to unsubscribe. They don’t give a flip about their potential customers I wouldn’t risk doing business with them.

Yes, shipping takes much longer than expected. Yes the kits come with confusing and conflicting information. Yes the support people take a long time and their responses are not always clear. But the worst might be that my results came, I looked quickly on the phone and when I went to download on my computer the next morning they were gone. Each part of the process gives less confidence that this company is capable of performing reliable medical testing.

dont waste your money!!! pay out of pocket somewhere else. have a really bad thing going on, needed tests and results, so I trusted this piece of crap site. ordered the tests, they were actually delivered pretty quick. after that, everything went to hell!! the directions did not match the products. was supposed to do an anal swab, throat swab, and blood test. NOTHING was labeled as to what swab went into which tube. took a day or 2 to get a response, and that was vague AF. I finally said screw it, swabbed my ass and throat and just guessed which tube to toss the swabs into. the piss and blood test were easy...if they are even accurate. about 3-4 days later, I got notification that my tests were received. the next day... my previous orders and test results were not there. like I didnt buy anything or send it tests. I emailed and they were very nonchalant about it. I emailed again and told them I wasnt happy and wanted a full or even partial refund. I got an email back offering a 15% discount on a future purchase. I replied something like, why would I purchase another product from a company I cant trust...with a 15% discount. hell no. DO NOT use this mail in lab. you will be ripped off and disappointed...in fact, I am going to dispute with my credit card company. run!!

Terrible. Kits arrive incomplete and even after contacting customer service, some components never arrive. There is no tracking information, so good luck figuring out when it arrives. Shipping back is just as bad. No tracking information to let you know the kit arrived back or that it is being processed. Results? Who knows. I still haven’t received results two weeks later and have no idea if they even received my kit back. Definitely don’t risk it or waste your time. There are much better at home labs out there.

I ordered an allergy test kit for my dog at a cost of $154. After swabbing my dog I was following the instructions to return the test. It said return the filled out customer information form. I couldn’t find the form until I went into my trash and found it printed on the back of packaging material. 2 weeks later I got an email saying they couldn’t start the test as I didn’t return the information form. I told them I did and the lab tech probably threw it out as he thought I was returning packaging material. They said I’d need to fill out another form. I said I wouldn’t as if their lab was so incompetent to find the form then I had no trust in them doing an accurate report. I have asked Mel in customer support for a refund 3 times now. I’m still waiting for the refund.

I ordered a simple STD screening test for over $100. They advertise their test as lab performed, but what showed up was a lab portion and an at home rapid test. So if I want to share my results with anyone I have to show them a nice lab report and a home photo of a rapid test (could be any date). It’s just not a formal way to share your status when you’re paying top dollar for a lab grade test. Maybe there’s limitations on HIV tests, but it’s a major one to be missing from a lab results page. Either way, I just continue to have major issues with this company. Fulfillment issues, test results that were taken at the exact same time with completely different results, and the timeline to resolve issues is not great. Support is the only thing that seems responsive and not terrible. I highly recommend against using this if you test on a regular basis.

My order kept not showing tracking info and they said repeatedly it would get auto sent to me. After several weeks they said it was lost and could send me another test. I had moved over seas and couldn't receive it so asked for a refund. They then said "Oh we found it". Still never received results

I ordered a kit, and it seemed like an easy process. It took weeks to receive the kit, and the process has taken way too long. So far, it has been an awful experience. They promised me 2 discounts along the way in emails to offset their issues, and I have not received either one, even after repeated emails from me to their customer service. Stay away from this company. They are a rip-off off and I see why they have terrible reviews.