myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.
myLAB Box (mylabbox.com) has 417 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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LM
OK, mylabbox tried to "right" their many shipping wrongs and sent me 2 free complimentary lab tests. The problem with that is I am a male and they sent me 2 female collection kits, what is wrong with these people? Wish I could post pictures for everyone to see but I can't.
Jo A.
I am in the military and we HAVE to do a Pap smear, it’s not optional. The doctors are usually very forceful and they don’t care about how you feel. Using this test and asking for the cytology report as well will be accepted by the military. It’s less stressful and you do it in the privacy of your own home. It’s not painful and it gives you the same results. I’ll be using this from now to give the results to the military,
Response from myLAB BoxJan 7, 2026
Hello Jo Anna, Thank you for your wonderful feedback! Your support and encouragement mean so much to our team. We’re delighted to know you had a positive experience and appreciate you being part of our journey. If you have any questions or concerns, please do not hesitate to reach out to us anytime. Thank you very much! Your health advocate, Hannah
Tony M.
Nothing but major shipping issues, ordered my test 5 WEEKS AGO, finally received it from the United States Postal Service took the specimen sample that same day and mailed it the next day I took a picture of the shipping label I mailed it with and the tracking number five business days later still no tracking they use the United States Postal Service which is a failure of an organization and it fails us every time and they charge premium top-rate prices and they can't use a legitimate Shipping Company [Order #527235] (November 22, 2025) November 22nd 2025 ordered here I am December 20th and I cannot even track my return shipment to them it has been lost in the mail again.
Response from myLAB BoxDec 22, 2025
Hello Tony, Thank you for reaching out to myLAB Box. We’re very sorry for the frustration this experience has caused and understand how concerning shipping delays and tracking issues can be. While USPS transit and scan updates can occasionally be delayed or missed, we know this does not make the situation any less stressful—especially given the time that has passed. Our team would like the opportunity to review your order and return shipment, confirm its status, and help move this forward. Please contact our support team directly with your order number so we can assist further. Your health advocate, Hannah
mark M.
The company does not deliver what they promise. They have misplaced and mishandled the samples I have sent them. For example I sent them two kits on the same day. USPS shipped wa them delivered on the same day. For a while neither showed on their site as received for a number of days. Then, the first was apparently processed when received but I was told that the blood sample was not adequate and then urine sample had leaked. I collected the samples exactly as instructed. out. The replacement kit for the samples they mishandled or lost has not arrived. The second test kit was held or lost for an entire week and just appeared on their site now, a full fifteen days after I mailed the kits. A full seven days after they received it. In order to renew my perceptions, I have been forced to go to an urgent care and have traditional blood testing. This company is incompetent and unresponsive.
Response from myLAB BoxDec 22, 2025
Hello Mark, Thank you for reaching out to share your experience. We’re truly sorry for the frustration you experienced and understand how upsetting delays and sample issues can be. While shipping times and sample quality can be affected by factors outside our control, we take every concern seriously and follow strict procedures to ensure accurate testing. Our team is committed to reviewing your case, addressing the delays, and assisting with replacement kit delivery or next steps. We encourage you to contact our support team directly so we can resolve this as quickly as possible. Your health advocate, Hannah
Misty H.
Was unable to get enough blood for the test kit. All I needed was another collection card and was told I would have to pay almost $28 for an entire, new collection kit.
Response from myLAB BoxDec 22, 2025
Hello Misty, Thank you for reaching out and sharing your concern. At this time, we do not offer individual blood collection cards on their own, which is why we provide a full replacement kit instead. The replacement fee is minimal and helps cover the cost of the materials, handling, and shipping required to send a new kit. We appreciate your understanding and are always happy to offer tips to help make the collection process easier if you reach out to our support team. Your health advocate, Hannah
Emily K.
Absolutely WORST product on the market. They 'lost my kit' even though they showed it was delivered to the lab. Then they "found the kit" and I was told to expect my results within 7-10 business days. It's been TWO MONTHS and I've heard nothing. DO NOT BUY myLAB Box
Response from myLAB BoxDec 15, 2025
Hello Emily, Thank you for sharing your feedback. We understand how concerning it is to experience delays and inconsistent updates regarding your test, and we recognize why this would be frustrating. We’d like the opportunity to look into your specific case and provide clarity on your results status. Please reach out to our customer service team with your order details so we can assist further. Your feedback is important to us, and we appreciate you bringing this to our attention. Your health advocate, Hannah
Manny M.
I placed an order on Friday Dec 5th in the morning before the cut off time and paid for expedited shipment which should have gotten the package delivered to me on Monday or Tuesday the following week at the latest. It’s now end of day Thursday and no package. Additionally, the customer service agent is not able to provide a tracking or shipment date and they rely on their fulfillment department, and we’ve been waiting for 3 days for the fulfillment department to provide a tracking number or a shipped date. Needless to say, I paid for expedited shipment because I’m leaving out of town tomorrow, Friday morning. I requested to have the order cancelled and a full refund as I just went to my local lab to get my work done and if for some miracle the package is delivered in the next few days, that package will sit outside over a month. The customer service agent writes to me “ I will reach out to the fulfillment department to check if cancellation is possible from our fulfillment department” they can’t respond to the agent with a tracking number, how am I expected to get a response for a refund and cancellation. LOL! This is ridiculous, and I’m sure my customer service rep is somewhere overseas as I only get responses from them during our nights. If this is the service that is provided, I’m not optimistic the actual test are good. Save yourself the hassles, just go in person. I was done in 10 minutes.
Response from myLAB BoxDec 15, 2025
Hello Manny, Thank you for sharing your experience. We understand why this situation was frustrating, especially given the time-sensitive nature of your order and your upcoming travel plans. Your request for cancellation and a refund was escalated appropriately, as fulfillment confirmation is required before finalizing those actions. We recognize that the lack of timely updates added to your frustration, and we appreciate you bringing this to our attention. Your feedback helps us identify where we can improve both communication and order handling moving forward. Your health advocate, Hannah
Anonymous
This is the most frustrating company I’ve ever encountered. The box was one week late. I tried registering the MLB number, but the website kept saying it was invalid. I contacted “customer service” twice before someone named Viktoria responded to me. She promised she would make me an account using a form (I had to fill out the form with my info) and guess what… she never even made the account and did not respond to me again. I paid over 100$ to these people and now can’t even see my results? Are you kidding? If I had the money to sue, I would. I’m guessing my results are lost in an abyss somewhere because Viktoria never made my account. Just go to an urgent care clinic for testing, these are scammers. If someone could please respond to my fourth email now, that would be great.
Response from myLAB BoxDec 8, 2025
Hello, Thank you for reaching out and expressing your concern about the registration. We sincerely apologize for the delay. After looking into the issue, we found that the address information we received was incomplete, which unfortunately caused the holdup. Viktoria has already reached out via email with the details we need. When you have a moment, please respond to her message so we can proceed with creating your account and completing the registration process. Thank you for your continued patience! Your health advocate, Hannah
