myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.
myLAB Box (mylabbox.com) has 417 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
mylabbox.com
Website
mylabbox.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
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The company replied to 80% of reviews.
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Most recent review: October 2026.
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Worst experience ever.
I ordered Total Box 10 Panel STD Test Pack for Male on their web site. The payment was charged. But somehow the order was marked as failed on the web site. I sent a mail to their customer service to cancel the order and refund. They replied to me that they already sent the box to me.
On next day, they sent a mail that they sent the original box with wrong contents. To replace the missing items, they created another order for Chlamydia + Gonorrhea 3-Site Test.
These items were processed at their shipment center at the same time after a week. I received these two boxes within few days.
I found two vaginal swabs for women in the Chlamydia Gonorrhea 3-Site Test box. I can see "Male" sign on the box. Why did they put vaginal swabs in a testing kit for Male?? I sent a mail to their customer service again. I didn't receive any response from them within few days. Then I sent another mail through their web site. They didn't send any response within a week. I made phone calls to their contact number few times. But seems like their customer service didn't answer to phone calls at all.
Their customer service is the worst. I will never deal with this company in future.
Response from myLAB BoxDec 30, 2016
Thank you for taking the time to write us a review and bringing your concerns to our attention. At myLAB Box, we strive to ensure total customer satisfaction and we apologize this has not been the case here. In addressing the message you received when you made the order, it seems that your items were successfully processed and shipped, but you may have experienced a technical error with your order status display. Rest assured our technical support team have since fixed this display. Our Total Box is a very new offering and process for us and I apologize for any inconvenience you may have experienced with the packaging.The male 3 site kit that you received should have included swabs for the collection of your throat and rectal samples, which I believe is what you are referring to. While labelled "vaginal swab", as indicated in the instructions, swabs are used for throat and rectal specimen collection on both men and women. We have tried to make this process clear in the instruction sheet and I am sorry to hear you didn't experience this simplified process on this occasion. To address your experience with our customer service team, I am sorry to hear you were unable to speak to one of our team members. This may be due to contacting us outside our regular business hours, on a holiday or during a heavy call volume time period when one of our reps was not available when you called. Our customer service reps are typically very prompt with responding. We have also recently taken steps to make it easier for customers to reach us by streamlining our support line and launching a new Live Chat feature allowing you to contact us via chat on our website at mylabbox.com. If there is anything more that we can do to make up for your less than excellent experience and ensure your next experience is stellar and that your concerns are fully addressed, please contact us directly at [email protected].
AA
An Anonymous C.
Bad First Impression; Great Experience
I had an issue with ordering where it charged my credit card but the site said "payment failed". I had a very difficult time getting in touch with customer support. They do no use a call center queue - instead it's a google voice number and if they're busy they ask you to leave a voicemail for a call back. Once I finally got in touch with someone, they fixed the issue very quickly.
The rest of the process was much better! The kit had clear instructions that I would assume most everyone could understand. Everything else was a breeze and I would highly recommend this service if they would fix the website issues and improve access to customer support.
Response from myLAB BoxDec 30, 2016
Thank you for taking the time to write us a review and bring your concerns to our attention. In addressing the message you received when you made the order, it seems you experienced a technical error with your order status in our system. Rest assured our technical support team have since fixed this display and we apologize for any inconvenience you may have experienced. I am sorry to hear you were unable to speak to one of our customer service team members via our phone line. This may be due to calling outside our regular business hours or during a heavy call volume time period when one of our reps was not available when you called. Our customer service reps are typically very prompt with responding. We have also recently taken steps to make it easier for customers to reach us by streamlining our support line and launching a new Live Chat feature allowing you to contact us via chat on our website at mylabbox.com. If there is anything more that we can do to make up for your less than excellent experience and ensure your next experience is stellar, please contact us directly at [email protected]. We highly value customer satisfaction, thank you for your feedback!
HO
Hollie
Untrue tesults
I knew what i was tested for was going to come back postive, but i recieved a false diagnosis. Very unhappy with that.
Response from myLAB BoxDec 30, 2016
Thanks for your feedback. We would like to address your concern regarding your result. All of our mail-in kits use FDA-approved technology and have the same diagnostic accuracy as going into a laboratory. You may have received that result due to many medical reasons unrelated to the testing process. This is why frequent and regular STD testing is critical.To be able to address your concern fully we would need more information from your specific circumstance. Please contact us directly at [email protected] so we can get this completely resolved for you and offer you a complimentary re-test.
WW
William W.
They need to better label everything.
I am a male so I thought when I received vaginal swabs they had mailed me the wrong thing. Also they open the sterilizing pouches to apply labels which concerns me. Also the instructions were hard to follow because my materials differed from the instructions.
Response from myLAB BoxDec 27, 2016
Thank you for taking the time to write us a review and bring your concerns to our attention. We apologize for any inconvenience you may have experienced. We would like to address your concern regarding the packaging of the collection kit. All myLAB Box mail-in kits use FDA-approved technology and are packaged according to the highest quality control measures. Rest assured, the swabs and test tubes are indeed kept sterile, the labeling does not affect sterility of the instruments. We would also like to further investigate your order to confirm which instruction sheet you received so we can fully understand if there was a problem with your order and make sure this is resolved properly for you. Please reach out to us directly via email [email protected].
RO
Ross
No results.
Never got any results.
Response from myLAB BoxDec 21, 2016
We apologize for any inconvenience you may have experienced. We have had a few reports of slower than usual Priority Mail delivery through the post office which has caused longer delays for a handful of customers. However, your results should be posted by now. Please login to your account at https://www.mylabbox.com/my-account/ to view your results and please reach out to our Customer Service team directly at [email protected] so we can ensure this issue is completely resolved for you.
CM
Cerise M.
Extremely easy to use with confidential results
myLAB really takes the hassle and confusion out of STD testing. The packaging is very confidential and discreet, and I managed to get back results in days.
